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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone reinstated

I was wondering if my sons phone could be turned back on as he needs it for school and full payment of balance will be paid this Friday 25th.. thank you

Resolved! data roaming while abroad

Help! I have to keep my data roaming on in Singapore as part of the government track and trace (a legal requirement). In one day, I already have a bill of £45. How can I avoid this level of charge?

Resolved! Keeping old number

Hi, I've filled out the keep my number sheet but I get an error message. I've just got a new contract but want to keep my old pay as you go number.

Resolved! Getting in touch with this useless organisation

Cancelled account over a moth ago, still being charged and its imposable to talk or contact anybody !!!! Complete and utter [abusive language removed]

Resolved! Cancel disney

How do I cancel disney

Resolved! Faulty Handset

Hi there I have a SIM only monthly contract for XXXXXXXXXXXXXX I would like to terminate this contract because the handset (Purchased a Sony) is faulty and I have found a deal with another provider. So I am giving notice for termination. Richard Beck

Can't log in to pay final bill

I recently moved country and cancelled my contract with O2. They have sent me a final bill that I need to pay, but I am unable to log in. When I try to log in, it requires me to verify it is me by receiving a text message, however I cannot receive th...

Resolved! Sim only

Hi my phone contract has came to an end and I would like a sim only. I have chosen the £20 deal that I would like to go ahead with, however I am confused by something. It says “Each year your Airtime Plan will be increased by the Retail Price Index (...

Resolved! Update on purchase

Hey I’ve requested to order a phone on Monday 14th feb for a iPhone 13 pro max. I still haven’t got a email but you have taken the deposit money. So I’m confused what’s going on with my order and if it’s been accepted. It says 48hours but it has been...

Resolved! Tarif

Hello i wanna ask why iam psying £50 when i only meant to pay £26

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