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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I can’t login into my account

I can’t log into my account

My credit check has been processing for longer than 24 hours

My credit check has been processing for 2 days now and I’ve got no updates not this, what am I supposed to do?

Voucher

I have received an email with a voucher code that is about to expire.The code is NBCCB3S00488.What can i use this for before 3rd October 2024

Airpods

I recently applied for AirPods and I got a text message to come back to my account to go through the next process but not had anything on my account

Extra charge

I signed up for the free Amazon prime 3 months when I got my phone from O2, I forgot to cancel this but I would now like to cancel it so no future payments come off. Could you please help me find out how to do this.

Account online.

I cannot find SIM only registered on my account

Access myo2 account

Hi I’m unable to access my O2 account. When I try to add my pay as you go it says the number is already registered with a my O2 account.

I can’t log into my o2

I can’t log into my o2keeps saying it’s not available to me yet, even though I’ve been on o2 over 10 years

Requesting VAT bills retrospectively

Ive been onto 3 different departments over the phone and no-one seems to be able to help. They can amend my account to show VAT charges moving forward but to show VAT charge breakdown on past bills no-one knows. Help - this should be a basic request....

Online order failed

Hi.. I recently order a iPhone 16 pro and give my account details for direct debit. As my direct debit has declined but the upfront of my order has been deduct from my account. So can you return back to me?

O2

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