Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Disney Plus

I want to add an extra member onto my disney plus subscription which is done through O2 (so the disney plus app just sends me to O2 to manage my subscription) - how do I do this?

My o2 is broken!

My O2 is just broken and doesn’t work since the new billing platform was forced on O2 by Virgin media. Information is missing. It only shows the device bills and no airtime and if one tries one of the links to billing history, upgrades etc up pops th...

No service

Hello im struggling to ring out or msg anyone

Resolved! Hello I want to cancel contracts with this my numbers

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

End of device plan payment

I've got one last payment left on my device plan, I've made an early payment ahead of the due date but the total hasn't dropped to zero in order for me to upgrade my phone. Trying to get a deal before it ends, any help with this?

eSiM

Hi, I have an iPhone13 with a physical SIM and I have now upgraded to a. iPhone16 with an eSIM but I cannot get the number transfer and eSIM set up to work successfully. Please can you help. Thanks

My o2

Not letting me have an account for “my 02” app. It always say something went wrong

Can't access My O2 after switching from personal contract to business

Hello I switched my contract from personal to business around a year ago. Keeping the same number in the process. Since then, I haven't been able to login into my account because it says the number is already in use by another account. I have called ...

Resolved! Access to my account

Following a case of fraud (which is now resolved) I obtained a new number with a new provider. I now need to close my old O2 account but I can't access it because the fraudster changed my password and other details. I have tried using my old sim with...

Query on account

I have been charged 10.74 for iTunes subscription which I did not sanction

O2

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