Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Trying to pay a bill from abroad

I have switched from O2 to EE and have been sent a text on outstanding payment for cancellation charges. I cannot however get through via the customer service to pay for this kindly advise

Bill payment

I have paid my latest bill but still cannot call or use my 4g

Resolved! Due a refund but unable to access My o2

I have recently left o2 and just received an email informing me that I am due a refund and to sign into My o2 to input my bank details to receive it. When I sign into My o2 on a desktop, the account area is useless, there's no billing information any...

My 02 App

Hi when I log on to My 02 app and go to usage it use to say how many Calls and Texts I have made. but now when I make a phone call or send a text the usage is saying 0. is this a problem with the App and anyone else having this same issue. Many Thank...

Tariff length

How do I find how long my mobile contract is? I started a pay monthly Virgin Mobile contract in 2022, moved to O2 and am being billed by both.

Pay outstanding balance

Hellocould I please pay my outstanding balance

My o2 app

I’m a new customer but I registered on Friday and been longer than 48 hours and I still can’t sign in as it says wait longer than 48 hours need help

Order

Hi I haven't authorised a new phone but you have changed my account to one. Please take it off immediately. Don't know why this has happened. Denise [Removed]

money on my phone

i put money on phone then i reg with 02 but i cant ues to phone out

Resolved! Leaving O2

Hi, how can I end my contract with O2 by on-line? My number is [Removed]. I left UK already and no need to keep this contract and number. I would like to complete the ending contract procedure by email or on-line without calling 202. Thank you very m...

O2

Forum Posts