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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7319 Views
  • 1 replies
  • 1 kudos

Resolved! Sim

I want to cancel a sim

Resolved! Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Hi All Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?I'm interested in seeing which Extras are available but just receive a popup stating:'Something went wrong. Sorry - there's been a problem. Plea...

DexDex by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

my o2 app not working

Hi I can not open my 02 app?

John58 by Level 1: Joiner
  • 316 Views
  • 3 replies
  • 0 kudos

Not Received Upgrade Device

Hello Just wondering if anyone else has had problems in getting their Upgrade Mobile Device. Ordered it in Nov23, wasn't received and everything time I call Customer Services I get nowhere. I have emailed the Complaint Email, but this just keeps boun...

Hello

When will be fixing my signal please?

Thankyou by Level 1: Joiner
  • 205 Views
  • 2 replies
  • 0 kudos

Resolved! Rolling plan

I bought and upgraded my tariff to 20 pounds a month wanting to start it asap for it to not be starting till the 24 th of feb can this be corrected so it starts straight away please I have no data at all

Resolved! Invoice number

I recently purchased a new S24+ and an trying to claim my free gift.I need my invoice number.My bill has a1)Transaction ID2)Order ID3)Agreement number.Which (if any) of these is the invoice number?

Resolved! called 212 for help.

called o2 for help as they refuse to let me see my bill on line. They hung up refused to speak. After being on hold. I finally got what I thought was a human. I explained the problem. They hung up? how do I get an answer if 02 refuse to speak or resp...

CWCW by Level 1: Joiner
  • 526 Views
  • 6 replies
  • 0 kudos

Moblie data

I have bought a bolt on and have Moblie data yet it is not working 

Unable to download bills via My o2 app

Has anyone experienced issues downloading a bill via the My o2 app? Pressing 'download bill' gives a loading icon but doesn't actually do anything?

Luke24 by Level 1: Joiner
  • 397 Views
  • 2 replies
  • 0 kudos