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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I cannot access my o2

I cannot access my o2 portal to pay the bills. It says cannot login come back after 48 hours. But it is same after sometime too.could you check it for me?also I am trying to pay my overdue bill. Over your payment line it keep telling payment is decli...

Payment overdue email incorrect

I have received several emails saying my payment for Dec is overdue - bank statement showing it was paid correctly on the 20th Dec as agreed in contract?

Requires

Hi, I was just wondering, I owed my 02 bill on the 20th of this month but I got an email to say that its overdue, I was wondering would you be able to check for me thanks. Anthony

bill

why after ive paid my bill its still stating not paid yet moneys on hold in my bank?

Resolved! Historic data use

Hi I bought my mum a dongle during first lockdown (2020) as she doesn't have wifi so she could facetime us and use whats app. She has 15GB to use a month. This month we have had an alert to say she's used nearly her whole allowance in just 8 days. Sh...

Resolved! Wrong charge on my account

I am selected to have free Apple Watch. Finally, an IPhone 15 has been wrongly delivered to me. I have returned it back to the Royal Mail as instructed. However, my account now still have the wrong charge on the iPhone 15 and monthly charge. Please h...

require VAT invoice

xxxxxxxxxxxxxxx We require tax bills showing the VAT number to enable us to recover VAT a/c xxxxxxxxxxxxx our numbers are: xxxxxxxxxxxx xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

BLOCKED SIM

I'm abroad and accidentally blocked my SIM. I'm a Virgin O2 customer; my Virgin log in details are not working. I have registered with O2 but my log in details cannot be accessed without a PIN which has been sent to my blocked SIM. There seems to be ...

Resolved! O2 tariff plan

Hi , I want to close my O2 tariff plan and remove the e sim from my phone (REMOVED)

Resolved! Spend cap

Can’t find my spend cap or instructions on how to change it. Please advise

O2

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