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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9650 Views
  • 1 replies
  • 1 kudos

Damaged sim

My phone fell into water and my sim has been damaged. I'm interested in e-sim from now on.

Igorgasp by • Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! contract cancellation

I need to cancel my contract;  I no longer possess a phone

Bill123 by • Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Refund

Hi I have received an email stating I am due a refund on the 2 accounts I had and need my bank details I have tried to log on but I don’t have an account anymore as I have switched providers but would like my refund. Please advise

Refund due

O2 have sent me emails and texts telling me I am due a refund on my final bill. I have accessed My02 online but can find no way to let O2 know my bank details. No use clicking the link on the refunds page as it takes me nowhere. Anyone been successfu...

BeeBadger by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

query on a refund

I was told that a refund from my 02 pay as you go account would have to be approved. have not heard anything

AnnBow79 by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

I still didn’t got my order

I can’t log in on my 02 for the last 3 days. I order AirPods 4 four days ago. I still didn’t got it

Suthan by • Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

ORDER

I PLACED AN ORDER FOR AN UPGRADE ON THE 1ST OCTOBER. THE ORDER STILL HASN'T BEEN DISPATCHED YET IT SAYS THAT THE PHONE IS IN STOCK ONLINE

My mg memory

I have tried to top up using WEBDAILY three times and not topped up even though took payment.Also bought 500mg bolt on for £5 and I still have no data

DougKGH by • Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Roaming

Can I roam for free in Dubai?

Ram18 by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Where is my order?

Hi I ordered an upgrade on the 03/10 and not heard anything since, where is my order?order ref

AdamFern1 by • Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos
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