Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

PAK number and trying to get through on the phone

I am a new customer to O2 and have my PAK code to keep my number. I have tried to do this on-line numerous times and keep being asking for a password that I set up with customer services but I have not spoken to customer services. I cannot do the PAK...

Activate Extra not working

I selected the Audible extra but every time I try to activate it it says there's an error. I called O2 about this nearly a month ago, and they said they're aware of the issue and to call back in a few weeks if it's still not working (helpful!). I now...

Wtwork failure

Any news on the network situation?

Changing name on O2

Hi, I would like to change my name on My O2 and for the emails I receive from O2 but keep my billing name the same. Can I do this and if yes, how?

printing my bill

I have been trying to print my bills for the last few months. I can usually print them by clicking the print latest bill or print older bills. When Click on these links it just come up with a new window saying '404 not found' ive log out and loged ba...

Porting

I am trying to port my old number (from an O2 business a/c via DAISY). I have my PAC number (which is about to run out), O2 is not picking up phone and I am getting nowhere online. Message is that the account is not recognised. Contract through Carph...

live chat

Is the live chat working?

My o2 Page error

New customer here... whenever I click "My o2" I'm met with Error 500 "It looks like something's gone wrong"not sure what to do... the "contact us" page doesn't let you contact o2.

Full device memory

Hello. The o2 chat seems to be out of action at the moment, can anyone answer my question. My Samsung Smart phone tells me the my 'device memory is almost full'....'clear cached data for all apps'. I only use whatsapp but its my partner's old phone s...

Customer Services

Afternoon all, Does anyone have a phone number for Customer Services please? They seem to deliberately make it hard to actually talk to a real person. Not such a good experience when dealing with a phone company. Thanks

O2

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