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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8558 Views
  • 1 replies
  • 1 kudos

Resolved! Iphone calendar

When clicking on my IPhone calender is always used to come up with a page with all dates and you could scroll down to whatever date you want. This has in the last week disappeared. Any suggestions please

Maisey by • Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Account

How do I change my username email address?

Canaan by • Level 1: Joiner
  • 512 Views
  • 2 replies
  • 0 kudos

Signed up to dinsey+ but now saying not subscribed.

I got a new subscription and added the free 6 months Disney+. Been watching it for about a month but now saying I don't have a subscription and telling me I need to now pay for it monthly. Any help?

Cmoore by • Level 1: Joiner
  • 810 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade

Hi,I want to upgrade through the app which I understand the process. I just want to know what happens with my current device? Do I get to keep it or does it have to be traded in?Thanks

Martina1 by • Level 1: Joiner
  • 1982 Views
  • 6 replies
  • 0 kudos

Restricted mode

In the last week or so youtube is set on restricted mode and remains so while using data. I cannot disable it and it blocks 90% of videos. Is there a way to get rid of this. Thank you

Dinu by • Level 1: Joiner
  • 1829 Views
  • 11 replies
  • 0 kudos

How to change bank account NAME, number and sort code?

MyO2 says I must contact O2 to change bank account NAME but the O2 automated help on O2 says I can do it on MyO2. Circular reference. Anyone know how to solve this? The current bank account won't exist next week.

chalkyfb by • Level 1: Joiner
  • 35341 Views
  • 13 replies
  • 0 kudos

DisneyPlus

I’ve opted for Disney Plus as an extra now I have upgraded, how do I log in to it please? Nothings been explained to me, thank you

Kimmy1 by • Level 1: Joiner
  • 3233 Views
  • 12 replies
  • 0 kudos

Sim activation

Can’t seem to activate my new sim

Kerry8 by • Level 1: Joiner
  • 1064 Views
  • 2 replies
  • 0 kudos

New phone ordered

I ordered a new phone on Saturday and it said it would be delivered today (Monday) but I havent received any confirmation/shipping emails or despatch notes - only emails confirming my new contracts. Could there have been an error somewhere?

Resolved! Fraud

Received a text message from the number 07958002898.Acting as they are O2 and wanting a payment because it was late, the absolute cheek of it at this current time.

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