Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Broken Screen

Hi, I have recently got a new phone and I accidentally dropped it on the first day! Would there be any cover under my 14 cooling off period? Thanks

Phone bill

Hello, I cannot call as my phone has been cut off. I currently do not get paid until the 11th of January. Can I pay the bill then and not have my phone contract terminated please. Thank you

how does one get in contact with 02 to cancel contract I have just spent the past 2hourstrying

how does one get in touch with o2 to cancel contract Ihave just spent the past 2hours trying

Sim Swap not activating after upgrading,

Hi. It’s been 24 hours since I done the sim swap after getting an upgrade and still nothing. My old sim seems to still be active and the new one just isn’t registering.Thanks.

disney+ extra still showing as needs to activate (after 2 weeks)

I went for the free 6month trial of Disney+ which i've been using for the past week or two but everytime I check my extra's on my02 it says 'You've got XX days left to activate it.' I've already activated it and want to manage the subscription (cance...

I cannot log into or use My O2.

My phone says that my sim is not provisioned despite paying the bill. I cannot receive or send messages, including from O2 which raises an issue where I cannot log in since I need to set a contact number because I will not receive the confirmation co...

Change of name

I need to change my name on the account. But o2 still haven’t done it even though I sent off a form years ago

Free Disney?

Hi,I upgraded and signed up for another 2 years ,pay monthly.I was offered and took up the Disney free for 6 months offer.I now find I am paying £4.99 a month and locked into a minimum contract of 6 months.Any ideas?

Resolved! My app/ phone order

I’m a new customer with o2. I can’t get into my o2 app! Also I ordered a phone on the 29th December, but I haven’t received and updates was supposed to get it within a day or 2. Keeps saying I don’t have an account!

Resolved! Tap2Bill

Who knows the best way to stop a Tap2Bill unwanted/unknown premium number.Thanks

O2

Forum Posts