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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Wi-fi calling

My wifi calling is not working on my Samsung S20. It is not coming up as on option in the connection settings. It was glitch for a while & now it has disappeared??!!

Resolved! Can anyone%20tell%20me%20how%20to%20synchronise%20my%20two%20numbers%20phone%20numbers

Can anyone tell my how to synchronise my two separate account numbers?

Being sent in circles

I'm having difficulty getting any real help. It's a crazy time so I'm trying not to get frustrated. But I need to get help. My phone screen randomly cracked when I didn't drop it or do anything weird. It's a z flip. I need to get it fixed. I tried on...

I can hear everything I say echoing/repeating during calls

Please can anyone help me before I throw my phone out of the window. Have tried calling O2 many times today but can never speak to a human. Terrible customer service that you cannot actually speak to anyone recording just says go to My O2 and and the...

Resolved! Phone data

Hi,Wonder if anyone can help. Last month i signed up for a new 12month data contract for 18GB data. Niwni know what with Christmas and ordering online i have spent some time online but when i look on My 02 app it lists just my unlimited phone time an...

Resolved! official formal billings

Hi, Where can I print out official formal billings which are included my full name and the address ?Thank you.

New customer, 02 app not working

Hi I’ve started a new contract with 02 on 31st December 2020.I was a previous customer 3 years ago and decided to come back.My phone number has transferred over and I have downloaded the 02 app.When I try to sign in on the 02 app it says error and se...

Resolved! I have a new phone (honor 10 lite) my sim us too big for itm can I order a sim to fit my new phone?

I had a new phone for Christmas and my original sim is too big, can I order a new sim with same number to fit Honor 10 Lite model HRY1-LX1 Please let me know as I am sure your shops are not open at this difficult time.

Calling to Cuba

Hi there, I don't think I have chosen the correct Board.. but I am not sure which one I should have. I am trying to call my friend in Cuba for while now and I am not able to.I used to be able to, back in 2019(still same number and I did not change an...

Resolved! Data Speed

I use an iPhone SE and have a 24 month O2 unlimited 5GB contract which I purchased from a 3rd party supplier as they offered a lower cost than dealing wih O2 direct for the same contract.I have heard a rumour that 3rd party suppliers provide slower d...

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