My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9660 Views
  • 1 replies
  • 1 kudos

Resolved! Returning two items

So I recently ordered a new iPhone but I've ordered the wrong one. Was meant to order the the normal iPhone 12 but ordered the mini instead. I've also ordered a new Apple Watch because of the deal. But connected it to the number that will be on the i...

Dilain by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos

Resolved! Pay my Airtime bill

My services have been restricted, I’m trying to pay my airtime bill but I cannot call out on my line so unable to contact O2 directly. Tried talking to an agent online but advisors are not available. How can I pay my bill so I can have restrictions o...

Jeremy25 by Level 1: Joiner
  • 465 Views
  • 2 replies
  • 0 kudos

Resolved! Add accounts to my o2

How do I add all my accounts/contracts to My o2 App?

Ktay1983 by Level 1: Joiner
  • 537 Views
  • 3 replies
  • 0 kudos

Resolved! Sim Swap

Hey, my beloved phone has given up the ghost (the screen stopped working) and I've ordered a new one - not from O2. I'll need a smaller SIM card for it and I'm trying to do a swap, but every time I put my SIM's serial number into the O2 website it te...

troi-1997 by Level 1: Joiner
  • 849 Views
  • 4 replies
  • 0 kudos

Resolved! Big Bundle problwm

I changed my big bundle from £10 to £5 then I topped up £10 and O2 took £10 from my balance, then 20 minutes later say that I don’t have enough Balance for the £5 big bundle. I’ve tried a lot of thing but they are not working, it gives me 4G signal b...

Ibrahim by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

ID theft

I have had my ID stolen and someone pretending to be me have been allowed by O2 to obtain aphone or SIM without having their ID properly verified, how do I know this because it wasn't me. O2 now regularly hassle me for money via a debt recovery agenc...

Grahame-C by Level 1: Joiner
  • 809 Views
  • 3 replies
  • 0 kudos

Resolved! Remove the works bolt on

Hi, last month I brought 'the works bolt on'. And trying to remove it from the account. Iv tryed the remove option online through Web browser and the o2 app. And it comes up with a error 'cannot remove please try again later'. I have received a messa...

James0121 by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Data allowance

my monthly bill has come in and I checked the allowance but this month there is none I'm supposed to have 12gig?

G0pyv by Level 1: Joiner
  • 659 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung S21 Ultra pre-order

Has anyone received an email notifying them when their Samsung S21 Ultra will arrive? I can't even see it in my orders. I was hoping it would arrive tomorrow (Friday 29th) but it doesn't look like it. Also, when I made the order for Samsung S21 Ultra...

9l9na by Level 1: Joiner
  • 684 Views
  • 3 replies
  • 0 kudos

Keypad not working abroad

I am currently in the US. Phone and data are working fine. Issue is that when talking to automated lines that give you options and ask you to press a number, the numebrs I press are not being registered. This means I cannot log in to my voicemail, an...