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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't access my bills - My O2 isn't working!!

Hi, How do I access my previous bills, if My O2 isn't working? I have a bill coming up soon and I want to see it on my laptop. Help would be much appreciated. Thanks in advance.

Unable to get to MyO2 to check data balance

For the last weel I have had this error message whenever I try to check my data balance on myO2.I am using Firefox on GNU Linux. (MX19) Who's daft enough to use windwoes these days? Secure Connection FailedAn error occurred during a connection to mym...

Resolved! Not working

I’m trying to get in contact with an advisor at O2 directly to change my tariff or upgrade my data allowance, as MyO2 is currently not working. I’ve spoke to the automated bot via 202 and it’s sending me a link that’s working, the chat option is offl...

Resolved! Data

Why is the add ons being carried on I only wanted for one month this needs to be cancelled

Resolved! Change phone but keep number

I have my personal mobile.I purchased a phone from O2 for an employee who has left the company.I want to know if I can use his monthly allowance but keep my number and cancel my own personal account

my iPhone is now disabled as I have forgotten the passcode

I recently bought a new iphone ( December ) and being a 79 year old I have forgotten the passcode and the phone is now disabled. My old phone had a 4 number passcode, this new one a 6 number so I thought I would just add 2 figures and everything woul...

unable to log into account

I seem unable to log into my account. No matter what i do once i input my details and click log in i keep getting @' the site cant be reached'.I keep getting this on mobile and laptop. Any ideas how to fix this annoying issue.

02 recycle

Has anyone ever had an offer from 02 recycle re applied?I was offered £160 less when they valued my phone as they said the touch screen was faulty when I know it was perfect! So instead of the £150 incentive and £164 for my phone I was offered £27. I...

Resolved! Internet

Hi I have problem no can’t buy internet package

02 WiFi

My 02 WiFi has stopped working on the tfl underground, it prompts me to sign in on the virgin WiFi after I pick 02 as my network and enter my mobile number, I receive an error message. I have 2 handsets and get same error for both. It was working bef...

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