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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How do you claim loyalty rewards with a code?

got a discount code how do you enter it?

Resolved! Trade phone

Have had my Huawei phone for about 6 months now and hate it was wondering if there is any way I can trade it in and have it paid off a new phone on 02 contract

Resolved! Can’t pay bill

Some in needed blighter of a creditor has debited from my disability money and I now can’t pay tomorrow’s bill. To damn late to call the payment team now. Is there anything else I can do?

Resolved! Delivery

HiWho do O2 use for delivery for mobile devices?

Resolved! Change tariff

Hello ! I changed my tariff and when it stops my money it stops everything for the tariff I had before, ie for 90GB and now I only have 30GB

Resolved! Historic Airtime Bill

Hi all, As part of a complaint I am making to a company I need to access my call logs from July 2018 in order to reference two phone calls that were made (they claim didn't happen). I have found how to access historic bills, however, they only go bac...

Resolved! sim from old phone to nearly new phone

Hi, I have an old iphone with an O2 sim and current contract. My mother has given me a nearly new much better iphone (though her sim is on Virgin). Can I reset her iphone to cleanse it, then merely transfer my sim to that (nearly) new phone, and set ...

My bills had started counting when I'm yet to receive my sim

I'm a new subscriber, or better still, a prospective subscriber. I had ordered for a sim-only package, and as I write, I'm still expecting the delivery of my sim, but I already received bills which started from 18th of April.I'm just wondering why bi...

Resolved! Refund

When I got my phone I was told to pay 300£ upfront which will be reimbursed after completing the 3rd month payment

Resolved! Recycle

I am trying to recycle my phone but it is saying basket already traded. What does this mean?

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