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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Credit

I have a pay as you go monthly sim. Originally I had the £10 a month bundle but I wanted to change it to the £5 bundle. It didnt change on the day so I purchased the original bundle.However the bundle changed the following morning and now all my cred...

Resolved! contact them

I just need the number for o2 so i can talk to an asistant

Resolved! PAC

I just received my new phone from O2. I'd like to switch my number from the current provider to O2. Please could anyone tell me the process? Thanks

Resolved! Email address changed, but still receiving service emails to the old address

Hi all, As the subject says, some time ago I changed the email address on My O2 to my new one. When I log in, I now use the new email address as my login username. However, today I found I'm still getting O2 service emails (this one was about the cha...

O2 NHS discount

No message has come to my email address to verify opening

Resolved! Change of Terms and Conditions

So I’ve just had an email from O2 saying from August my terms and conditions for my sim only tariff is going to change but doesn’t explain how it will affect me. The link to show the Terms and Conditions doesn’t open. Is this change because of the me...

Resolved! new device

Hi,Ordered a new device and website said the device was available, then received emails and texts to say sorry, device is out of stock and waiting for stock to arrive - annoying but hey ho!What I really want to know is the device has a claim back of ...

Resolved! Scam text?

Just purchased a new phone and received a message saying my latest bill could not be processed and my o2 services would be disabled unless I updated my info. I merrily began doing this, assuming it was because of the new phone. Until it got to the pa...

Resolved! legit email?

Can anyone tell me if this is an email address that i would recieve legit o2 emails from please? news@email-o2.co.uk It's an email about terms and conditions changing

Resolved! I have been sent a link to 'o2uk.imicampaign.com/ What is this, please

I have been sent by O2 a link to o2uk.imicampaign.com/… which doesn't open… can anyone trll me what this is Thanks

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