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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Sim not provisioned

I've tried put a new sim in my new IPad and it says sim not provisioned, I have been trying to do everything but it still doesn't work, why is this ? do I need to come in for help with this? I cannot make a call due to my deaf ears. thanks laura

Resolved! Galaxy buds live

I pre ordered and got my new Samsung galaxy note 20 ultra. How do I claim my free galaxy buds live?

my o2 app

I have had trouble logging in to my o2 I can log in on the o2 website I have contacted o2 they are lookin into it

How to cancel Disney + on my o2

I was wondering any one can help. Cannot cancel Disney + on my o2 as don't have option for that.Cannot call them as apparently they are taking emergency callsCannot use chat since yesterday as apparently they are soooo busy. Many thanks in advance.

Resolved! Sim swap

Hi All I've just done a sim swap between o2 sims. My questions are: 1) should I wait until the old one is not working before putting the new one in the phone? Also my old one was on 'pay as you go' and the new one is on 'pay monthly' kind of service....

Resolved! Amending account details

My wife and I each have an iphone. Our O2 account shows only my wife's name, but my phone number. I want to amend the account details to show my wife's correct phone number and to add my name to the account with my phone number attached to my name. T...

Resolved! Register my iPad

I want to register my iPad number for MyO2 but I already have another o2 number so the system won't allow me to register my new iPad Pro

Resolved! Data History

Where do I find my data usage history over the last few months?

Resolved! My Device in my02 has previous device (Model/IMEI) attached to it, can't update

Hi, I've been trying to register my new phone with O2 WiFi so I can use the WiFi on TfL. It keeps telling me I need to sign up to O2 WIfi and that it would send me a text "to this device". Except it doesn't.When I found "my device" in the depths of t...

Resolved! Add an account to my existing o2 account so I can see both on the app

How do I add my missus account to my account on the o2 app? There both in my name

O2

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