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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Help

Can someone please give me a phone number where I can talk to a 02 representativee please

Resolved! Change contract ownership

I would like to request to give my contract to someone else

Resolved! New "Extra" Disney + not valid!!

So I got a free extra when joining O2 and added 6 months of Disney plus. All Good.I then upgraded my contract and was offered another extra. As my existing one didn't expire until middle of September I delayed choosing one. I then got an email saying...

Resolved! Cancelling spend cap

I want to cancel spend cap

Resolved! Phone was stolen need to order a new sim card

Hi, My phone has just been stolen. I need to order a new sim card to put into a replacement phone until I can buy anew one.

Resolved! Changing personal details

How do I change my direct debit details and home address??

Resolved! Change of address

How can I change my address with O2?It's so difficult contacting them

Resolved! upgraded phone- faulty device

i upgraded my phone 2 days ago. The handset I have was working fine and now the screen is black. I am a loyal customer however trying to get a hold of someone to address this is unacceptable service. I require my phone to be in constant contact with ...

Resolved! Disconnected

I’ve been receiving emails to say my phone accounts are going to be disconnected soon ! I have missed a months bill due to covid pay etc and was going to pay it Friday but I’m just worried my phone is going to be completely stooped even though letter...

Resolved! Sudden bill increase

Hi, My O2 pay monthly bill has gone up suddenly and I’m not aware why. Please could you explain why this is? Thank You.

O2

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