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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Uk based, currently in Latvia but cannot make calls or receive

Uk based but in Latvia. Before leaving uk o2 assured me I would have no problems but now i'm here cannot make or receive calls

Resolved! Data not working

Suddenly it doesn’t work and we’ve paid fully

Resolved! account change

My phone is linked to my parents account as they use to pay for it. I now pay for it however it's still in their name as it couldnt be changed unless i was getting a new phone. I'm now ready for a new phone and will be trading in my current one whisl...

Resolved! Returned calls from unknown numbers

HelloI have been receiving a considerable amount of calls and texts from unknown numbers advising they are returning my call or giving me personal details. I have not called or asked for any details from these people.Has anyone experienced this or ca...

Resolved! Mobile data connection

How do I connect my ipad to mobile data when away from wifi?O2 isn't showing as an option when i select mobile data on my device. It asks for a QR code? Where would I find this?

Resolved! Incorrect bill

My bill is incorrect.I need a contact number to call.Please provide.Chat support not working.

Resolved! Can%E2%80%99t lo

Hi i am having problems logging into my o2

Resolved! Text messages about bill

I had 2 o2 devices, but last year one was changed to another provider. Every month since the change, that phone gets a text message to say their 'bill' is ready to be viewed. But there is no bill. The phone has a new sim and no charges are being made...

Resolved! Delete automatic top up

How shall I cancel my automatic top-up?

Resolved! Broken device

When I go to 'Upgrade' I can't checkout because the only option is to send a varification code to the mobile number linked to the account... but my phone is completely broken so I can't see the varification code. Is there not an option to send the co...

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