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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Obtaining my PAC

What number do I txt to ask for my PAC to use my existing number on new network phone?

Resolved! Full invoice

Hello, Can I get my full invoice with my name and phone number on it emailed? As it is asked for a proof of a uk bill

Resolved! blocked account

I need to talk to someone

I cant call, not even my voicemail and dont receive calls or access data

Not sure whats going on i have minutes and i have data and the not receiving is even more concerning.

Resolved! about tariff

Hello, I have changed my tariff this month, But I changed to the wrong tariff,it is too much for me, Can i change again? Thank you

Resolved! How to change user id

Need to change email address

Resolved! Finding old bills

Hi, this may be a silly question, but is there anyway I can see on my O2 previous bills for previous phones that I’ve had with my same account and the same number. I’ve been looking for ages but cannot find anything.Many thanks

Resolved! Cancel my%20both%20of%2002

My name is miss Dawn Suzanne Harrison I white two months said I would like to cancel my contact and all my payment all together I had not use it last two months now all been paid up all together now

Resolved! Credits

I have recently received an email stating that I gave a reward of credit to next bill via the community forum is this legit or a scamThanks

Resolved! My O2

I cannot log into my O2 on the app to check how much data I used. It keeps saying “something went wrong”. I have gas my phone for almost 9 months now and have to go on safari to try look at my data which is really inconvenient…

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