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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8035 Views
  • 1 replies
  • 1 kudos

Resolved! Phone insurance

Hi, I have changed to monthly payments sim only plan a few months back. It’s supposed to be £20 but I’m still paying for my phone insurance cover which I do not need. Can I please cancel?

Kami by • Level 1: Joiner
  • 667 Views
  • 1 replies
  • 0 kudos

keep my mobile number

I have a pac code from my previous network but I do not know how to change my new phone to my old mobile number, help.....

Kacey by • Level 1: Joiner
  • 865 Views
  • 5 replies
  • 0 kudos

incoming phone records

Hi can someone please advise me on how to retrieve my incoming call data please? I am on a contract

Resolved! Change my spend cap

Can I change my spend cap till £10.00

Anna133 by • Level 1: Joiner
  • 1153 Views
  • 3 replies
  • 0 kudos

Am I on a contract

Want to upgrade but says I have a zero bill not contract end aug 21!? I have had my current phone longer than two years I thought and just changed the sim as was with EE and now O2 - can you help ? I can get a cheaper deal with EE for the iPhone 11 j...

Tanya3003 by • Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Money

I paid for my phone bill on Monday and then use took my bill out again off my account there yesterday, I don’t understand why use took it out when I already paid it I would like a refund back of money because my phone bill isn’t £80

Resolved! My order

Good afternoon, I placed an order yesterday at 3pm. I haven't had an answer so far. I've been waiting for the confirmation email for 24 hours. I can't even see how my order is progressing.

Resolved! My order

I paid for the order but it was not delivered

Registering 2 different numbers on same email address

Hello everyone,I have a query. I am currently with o2 on a sim only plan and have it registered on an email address and use myo2 app. I recently bought another phone contract through a third party company which is also on o2. I used the same email ad...

MrShah90 by • Level 1: Joiner
  • 1028 Views
  • 1 replies
  • 0 kudos
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