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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Text messages about bill

I had 2 o2 devices, but last year one was changed to another provider. Every month since the change, that phone gets a text message to say their 'bill' is ready to be viewed. But there is no bill. The phone has a new sim and no charges are being made...

Resolved! Delete automatic top up

How shall I cancel my automatic top-up?

Resolved! Broken device

When I go to 'Upgrade' I can't checkout because the only option is to send a varification code to the mobile number linked to the account... but my phone is completely broken so I can't see the varification code. Is there not an option to send the co...

Resolved! View old bills

How do you see the details of old Bill's (eg the numbers rung and costs that make up minutes charges)? You only seem to be able to do this for the current bill

Resolved! New Phone not delivered

I ordered an iPhone 12 5G about a week ago for home delivery, I was emailed all of the terms and conditions but I never received any emails or texts saying my order was dispatched. I am now worrying because money is being taken out of my account for ...

Resolved! Oops something went wrong, please try again later.

I can’t access anything to do with myO2 it won’t show me my usage, won’t let me change settings.. it’s been like this all day. Anyone got answers?

Monthly cost total in the app?

Having added an Apple watch to my account on top of a pay monthly sim, the account still shows that I only owe for my phone plan. So i've rung up customer service & they've told me that the total is never displayed, you have to go into device plans &...

Resolved! Activation O2 international

Hi I am in Iran and I have a o2 international SIM ( pay as you go ) .Can I use this SIM?I have no signal. Can you guide me? Please. Thanks

Resolved! 6 month amazon prime subscription

I got in contact with someone a couple of months ago as i was still getting charged for amazon prime video. i was told that they would cancel the subscription however, months later i am still being charged £4.99, meaning i have lost about £30/40.

Resolved! Age restriction

Hi..how do I remove the age restriction

O2

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