My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8469 Views
  • 1 replies
  • 1 kudos

Resolved! Can’t receive or make calls

I have just started my contract with O2 and I have been in the process of getting my old number back. I haven’t been able to access my o2 app, receive or make calls for 2 days now. Please could I have some help

Hannah19 by Level 1: Joiner
  • 3517 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot Access My 02 account - 403 ERROR

I am not able to access My 02 account on either App or Website. It brings up a 403 error which I cannot bypass. The contact page just keeps taking my round in circles so I don't know who I can contact.

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AbbieA by Level 1: Joiner
  • 2249 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel my Amazon music

Hi. I would like to cancel my Amazon music as the free trial has now come to an end. Thanks.

Resolved! Cancel my O2 refresh

I wish to cancel my o2 refresh account. This us due to the very poor reception I get where I live and recently has got even worse. Please confirm receipt of message and final date, that I will be connected to my O2 account. I do not need to speak to ...

Settlement figure

Hii have been trying to get a settlement figure for one of my accounts and despite the numbers made available, there is no way to get past the robotic questions that never understand what your trying to say or get hold of!!Are there no people working...

Ianj by Level 1: Joiner
  • 706 Views
  • 4 replies
  • 0 kudos

Resolved! Spend cap

Hi firstly I can’t access my o2 it says this something went wrong o2 isn’t available to you yet, if you’re new etc,, im not new please helpAnd I would like to adjust my spend cap

Sb46 by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

My live chat won’t load on my 02 app every time I press on it it takes me to the App Store

Colette10 by Level 1: Joiner
  • 678 Views
  • 1 replies
  • 0 kudos

My sim card

I have paid for my sim but its saying i have no sim card in my phone when i do and i cant ring anyone

Daria3 by Level 1: Joiner
  • 441 Views
  • 2 replies
  • 0 kudos

Resolved! How to access my Disney + account

Hi all, I have just got out of a 4 year domestic violence relationship, he was in charge of everything including my log in for my disney plus which is my extra from my 02, how can I go about accessing the account please as I can't seem to find anythi...