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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! sim from old phone to nearly new phone

Hi, I have an old iphone with an O2 sim and current contract. My mother has given me a nearly new much better iphone (though her sim is on Virgin). Can I reset her iphone to cleanse it, then merely transfer my sim to that (nearly) new phone, and set ...

My bills had started counting when I'm yet to receive my sim

I'm a new subscriber, or better still, a prospective subscriber. I had ordered for a sim-only package, and as I write, I'm still expecting the delivery of my sim, but I already received bills which started from 18th of April.I'm just wondering why bi...

Resolved! Refund

When I got my phone I was told to pay 300£ upfront which will be reimbursed after completing the 3rd month payment

Resolved! Recycle

I am trying to recycle my phone but it is saying basket already traded. What does this mean?

Resolved! change username

changing email address have accidently spelt the new email address wrong and clikced enter now cant get the verification email link?

Resolved! Cancelled my contract

I need cancelled my contract because is finish next month.

Cant login to My O2

Hi. I'm new to O2. I registered online with MyO2 without any problems. However, I downloaded the MyO2 app but I'm not able to login. This issue has been going on for a week now.Can someone help please?Thanks

Mobile data

I still have mobile data left but for some reason it’s not working, I was wondering how I’d be able to fix it

Resolved! Change account holder

How can I change account holder details?I need to change on my own name because now have on my dad name

Resolved! 6 months free disney+ offer

I upgraded my tariff nearly 2 months ago and was offered a free 6-month disney+ subscription. I of course accepted it but after using it for a month, disney+ now says my subscription has ended and is telling me to renew it. How do I get this sorted?

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