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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Getting into my account when I havn't got my phone

Hi, I need to get into my account but I had my phone stolen and they send a code to my stolen phone?I need to change my address?How do I do this? Thanks

Resolved! Disney plus

Hello I added a extra which was Disney+ because I got a product that came with 6 month Disney+ .I clicked on the Disney plus extra and put in my email address for Disney+ .I now can go on Disney+ and watch but I want to cancel I went to the plus sign...

Resolved! logging in

I cannot log into my account as O2 says I have no account. I am being billed excessively and cannot go in to check my bills. Why is it saying I do not have an account?

Resolved! Leaving 02

Hi there I would like to leave 02 I have another service provider thanks

Resolved! New phone delivery

My new mobile says it has been delivered but I have not received it? How do I find out where it is?

Resolved! 02 rewards

So I've trades £50 from my rewards into an Argos online ecard but since it took £50 from my saved up rewards I've got no email with the online voucher???

Resolved! Upgrading - now have no service at all!

Went into the O2 shop in my town - decided to upgrade my phone. When the chap tried to put the sim in the new phone, he broke the sim carrier. He didn't have another of the phones available to he had to reverse the upgrade - so now I find that I don'...

Resolved! Call breakdown on bill

How can I see what calls and time used on my new bill

Resolved! Access to myO2 for kids

I’ve got 5 Sims on myO2 for each of my kids - I want them to have access to see their remaining data - is there a way they can have access to see their data without giving them access to myO2 account?

Resolved! First Name change

Really frustrating one this, I set up my account using Andy, whereas my email (work one to grant discount) is my full name Andrew. Now I have failed credit check due to the names being different. There seems to be no way of amending the name to match...

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