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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel my Amazon music

Hi. I would like to cancel my Amazon music as the free trial has now come to an end. Thanks.

Resolved! Cancel my O2 refresh

I wish to cancel my o2 refresh account. This us due to the very poor reception I get where I live and recently has got even worse. Please confirm receipt of message and final date, that I will be connected to my O2 account. I do not need to speak to ...

Settlement figure

Hii have been trying to get a settlement figure for one of my accounts and despite the numbers made available, there is no way to get past the robotic questions that never understand what your trying to say or get hold of!!Are there no people working...

Resolved! Spend cap

Hi firstly I can’t access my o2 it says this something went wrong o2 isn’t available to you yet, if you’re new etc,, im not new please helpAnd I would like to adjust my spend cap

Resolved! Live chat

My live chat won’t load on my 02 app every time I press on it it takes me to the App Store

My sim card

I have paid for my sim but its saying i have no sim card in my phone when i do and i cant ring anyone

Resolved! How to access my Disney + account

Hi all, I have just got out of a 4 year domestic violence relationship, he was in charge of everything including my log in for my disney plus which is my extra from my 02, how can I go about accessing the account please as I can't seem to find anythi...

Resolved! Roaming

I was in tenerife for last 7 days and I know with roaming data it uses fair amount. However I go back to England today and I went from 4.5 gig to under a gig since I got back at 17:00. Why

Resolved! Inclusive travel plan

I’m going to Bermuda is it included in my travel plan calls or is it £4.99 a day to use?

Resolved! my subscriptions

Hello, I want to cancel my subscriptions to Disney plus and amazon prime, I got redirected to do that at O2 but cannot find any info on how to do it online. Please help

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