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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change personal information

I’m trying to change contact details on my O2, I want to get a new phone on the account, but it’s my daughters no as the contact.I don’t want her to get the messages and waste the surprise!Anytime I’ve tried to phone, I’ve been on hold for ages, twic...

Resolved! Unable to call or receive calls

When I attempt to accept a call it is rejected.When I try to call my speaker icon goes dull and I am unable to connect the call.iPhone 7 user

Keeping existing number

My existing contract, Sim only, has run its course and I am looking for a new phone. I would like to stay with o2 but new contracts are better value than updates. I have been unable to ascertain from the sales department if I can transfer my existing...

Resolved! Changing my phone number

I would like to change my current phone number but don't know how go about doing so. Can this only be done at the end of the contract or can you do this before?

Unlocking a phone

Got a 8 digit code from o2 refferals after i gave imei number and it doesnt work have tried 3 times now...

Poor signal

I am in a poor signal area/blind spot. O2 suggest I reset my phone to 2g. I don't think this is acceptable. Other networks offer their customers signal boosters. But they only seem to be available to O2 business customers. Any suggestions please. Tha...

My o2 app

Hi ive been trying to sign in to my o2 app but it dnt let me ive been ringing o2 for the last 2 weeks its been escalated 3 times still no luck im actualy fed up now y cnt o2 fix there own product

Resolved! not in stock

Tryed to order the new iphone 12 pro max, but its out of stock. How can i find out when its in stock?

Upgrade

Hi. I want to talk to someone about my options for upgrading my contract. Which number can I call? Thanks

Resolved! No service on a IPHONE 12 pro max

Hi, can someone help? I recently upgraded to the iPhone 12 pro max I was sent a new sim which I am assuming is just because of 5G I’ve tried this sim in the phone and nothing activates I’ve tried reaching out to o2 but I’ve had no response has anyone...

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