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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Keep old number

I I would like help I have gone from pay as you go with o2 to contact with o2 I want to keep my pay and go number can I do that

Resolved! Guest top up

Hi all, I just tried to top up my brothers phone using guest top up, it did not work and neither did registering him on o2. I could not top up my brothers phone and as I live in a small village where access at this time to a shop is not possible, how...

Resolved! Late payment made

Hi, I was late paying my phone bill and you have stopped my calls texts and mobile data, O2 sent me a text saying they will just charge me for 2 payments when my next bill is due but I’ve just paid off the bill that I missed but my internet hasn’t ca...

Resolved! Phone barred

I need help as phone barred and can’t get in touch awaiting a job opportunity

Resolved! i have upgraded my phone and plan - how do i apply for NHS discount

how do i apply for NHS discount

Resolved! Spain

I’m going to Spain next week. Will I be charged extra to use my phone?

Resolved! I want to keep my number

I ve lost my phone with my sim inside and I want to keep my old number can you help me please to get my old number. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! I don’t understand how I can change my billing address

Your website says I can change my account details when I log into my o2, but when I do I can’t see how/where to do this. My surname has changed too since I last logged in.

Resolved! My O2 Account Contact Number

When I log in to My O2, it lists the wrong contact number. When I try to change it, the system sais that this is not porrible because the number is allready registered to a user. I am the user, and it is the registered number that I am trying to chan...

direct link enrol/register volt o2 and virgin media customer

Cant find the enrol onto this service in my o2 app have tried but keep being told to go to my o2 app / account and enrol but cant see can anyone help please

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