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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Not able to take or make calls

I phone

Resolved! Upgrade fee

Why doesn't my upgrade fee go down when I pay a bill or only goes down by a few pounds

Showing E

Why is my phone showing E instead of 4G

Resolved! Scam call?

Hi, My contract with o2 is ending soon and today i received two calls in the space of half an hour from 03448260202 and 08009524854. They both called to offer me new deals but the lady who called on the second number knew alot about my data uasge etc...

Resolved! How to cancel Disney Plus

How do i change the setting to cancel auto enrol on Disney plus before the end of free 6 month trial?

Resolved! Can't get through

Ive paid my bill but still haven't had service returned to my phone ive been on hold for 30 minutes then it hung up

Resolved! 02825022879 is this o2?

Been getting calls from this number. Is it o2? They claim to be but I'm suspicious I just said I'm too busy. Should I block the number

Resolved! Unknown Number

I have a number & I'm having trouble because I don't know if it's O2 or not, the number is: 08009524854

Resolved! I have changed my device so how do I change these details on my account

I have bought a new phone but can't change the details on my 02 account Admin Edit: Removed bug additions from title

Resolved! Topped up £10 and it got deducted and replaced with a £10 recurring big bundle?

I needed to get hold of someone the other day but I don’t have a data plan. So I topped up my phone to £10 credit like usual, only to be greeted 10 hours later that the £10 had been deducted from my account and instead had been signed up to a recurri...

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