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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Loyalty tablet

Hello Can anyone advise me where to find my loyalty tablet. I just need to activate it and confirm the delivery address

Resolved! Spend cap

Can I change the spend cap to zerothank you

Phone

Took my phone out in 2018 before it became available on sale from O2 stores. . My fone contract as been alt red by Ur company and the device plan seems to not begoin down

Resolved! Student discount on my airtime

I have just recently upgraded to a new phone, but forgot to apply my student discount. Can I please do it now?

Resolved! I will need a 5G sim card

Hi I will require a 5G SIM card. please can you provide one.thanks

Resolved! Email address change

Hello, I need to change my email address but I cannot access the old one. Thanks

Disney+

I have a subscription to Disney+ via O2 (phone account) but on my TV I get the message: "Welcome back, seems like you are not subscribed.

Resolved! Upgrade with discount

Good morning, I am looking to upgrade to a iPhone 13. I have a discount code (Defence Discount) how do apply my discount?

Resolved! contracts

i have 2 contracts out in my name one for me and one for my partner, all bills come out of my bank, how do i merge them together so i can see what we are both using from my 02 app

Resolved! Need to request a PAC code number but O2 network coverage here is always ZERO

Please see the above subject and send me a PAC code number. It I do as you ask and text PAC to 65075 my phone always says no network coverage or failed message

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