My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8664 Views
  • 1 replies
  • 1 kudos

Resolved! New phone order delay

Ordered phone on 11th Nov. Online shop confirmed they had stock. Email next day no stock. Order tracker still saying no stock after a month !

Smac1411 by Level 1: Joiner
  • 619 Views
  • 2 replies
  • 0 kudos

Resolved! Change my address for Volt

Hello, i’m trying to change my address to match my Virgin Media account but the app and website does not allow me to enter the address manually to match the records Virgin has.at the moment the website says I am not entitled to Volt as Virgin is not ...

Resolved! can I order an additional sim card

Hi I have an 02 account, is there a way I can order another sim card to use in my campervan mobile router so the usage is charged as my phone?

ACampbell by Level 1: Joiner
  • 831 Views
  • 1 replies
  • 0 kudos

Resolved! IMEI

Screen's broken and I'm unable to retrieve my IMEI, please can this be shared?

Resolved! Spend cap

How do I remove my spend cap

Resolved! Previous Billing Invoices

The options to view previous bills is no longer available. I have wasted several hours trying to find them

rhshaz by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! lost phone

Hello, i'm in Mexico and have lost my phone. I have tried ringing the number but was on hold for over an hour and never got through. I would like to report it lost and have it blocked from making calls or accessing the internet.

Niki2 by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Returning customer: MyO2 not showing my account details

Hi,My mobile phone number has been ported back to O2 after being away with another provider for a while. I've been through the process of validating my email/phone number and resetting the password for the myO2 account, but once logged in I cannot se...

KeeratD by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Old bills

How can I download and print old bills?

Resolved! My last bill

Hi,I‘ve just received my last bill and you charged me for disney+ £4.66 and £6.66. I never signed up for disney+ and I never used it. thanks, for your help!kind regards, monika

Monika5 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos