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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7515 Views
  • 1 replies
  • 1 kudos

Adding mobile numbers to my account

I used to have 5 mobile contracts with Virgin Media, all under one account in my name so I could see all of the usage in a single dashboard. When the accounts were migrated to O2 three accounts were kept together in one place, the other two were kept...

Resolved! Amazon Prime Extra

I am trying to activate the amazon prime extra but it says 'Activation Failed'. 'This account is not eligible for this offer'. I only have 11 days left to claim it.

Will97_ by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Resolved! Abroad for a long time, can I use o2

If I am working abroad for a long time, can I use O2?I’ve heard that if you don’t return to the UK for two months, your number will be deactivated.I want to know it is true? Or how can I use O2 abroad?

Problem with OTP

I am having a problem receiving OTP's from my bank. Santander have suggested getting in touch with you , has it been blocked , this problem has just started within the last few days. What is the solution, its very important. David

David67 by Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Resolved! How to claim Mastercard reward

I have just got a new tariff purely to get the Mastercard reward . The link is not working so what can I do now

Jan66 by Level 1: Joiner
  • 4890 Views
  • 22 replies
  • 0 kudos

Resolved! Account

What is the sync 4 on my wccount

Resolved! PAC code

I need a pac code 

EB3 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Jpeg formet

Does anyone know how I can get my Samsung galaxy A23 5G to take photos in JPEG formet

CM6 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! Using my phone in USA

I have added the Bolt On for Zone 1 and 2 (it states its £6 per day of usage) - how can I activate this? I fly to New York tomorrow

Faye199 by Level 1: Joiner
  • 344 Views
  • 5 replies
  • 0 kudos