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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 2103 Views
  • 1 replies
  • 1 kudos

Resolved! settling a payment

I want to pay the remainer of what i owe on my device so i can end my contract. my problem is that i cant call o2 customer service as i reside in the US (i dont want to be charged a rediculous fee for international call) . there doesnt seem to be an ...

lmalscot by • Level 1: Joiner
  • 103 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Open Discount for MOD - no code

I currently have a Blue Light Card as I am employed by the MOD and was told by staff in store that I can get 25% off airtime on my new contract. I was given misleading information twice by different members of staff at my local store, and when I cont...

AndyP2609 by • Level 1: Joiner
  • 436 Views
  • 7 replies
  • 0 kudos

Resolved! Spend cap

How can I change my spend cap to £0?Thank you! 

Stephy1 by • Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

my o2 website

hi ,my o2 page where i have my devices keeps showing (do you want to delete this device) but when i click no or close the box it will not go away, this is with three devices that this is happening.

Dennis56 by • Level 1: Joiner
  • 54 Views
  • 2 replies
  • 0 kudos

Resolved! Spend cap

I would like to add a £5 spend cap

Resolved! Keep same number

It would be notification going through when my number confirmed?

YR by • Level 1: Joiner
  • 78 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot activate Disney Plus extra 404 error

Hi, I have got the Disney Plus 6 months free extra. The extra shows up in My O2 but when I click to activate the extra it takes me to an error page. Could someone help me activate this extra.Thank you.

Resolved! Wasted a day for delivery

Ordered Apple Watch series 7 was told delivery was going to be today wasted whole day waiting at home shocking no sign of watch no updates

Greg1969 by • Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t add a bolt on

Is there a problem with the O2 website today. I can login to my o2 but when I try and add a bolt on for more data it says “ this information is not available”

MariaP by • Level 1: Joiner
  • 398 Views
  • 8 replies
  • 0 kudos
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