My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Address proof

Hi there I’ve changed my address on your app but I need to have a copy to send to my GP as a proof of address is there anything official you can send to me for me to use please

speedy67 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Missing Number and Account Info

I discovered a day or so ago when logging into the My O2 app that my pay monthly contract account is not showing, just a PAYG number for my father that I have also linked. I logged in to the web version and it's the same situation. Up until the weeke...

Almara by Level 1: Joiner
  • 7 replies
  • 0 kudos

Track Order NC41650553

Good Morning, My order for an upgraded phone was emailed as despatched on Monday 4th March, I have not yet received anything.I have checked the delivery address and this is correct.Please can you confirm when I should receive my new device. Kindest R...

Swood by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cant log in to my 02

It wont let me access my 02 says it is unavailable 


I can’t login to my app

Stephen29 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Problem viewing or downloading bills

The whole 'billing' section has gone from the 'My O2 ' page on all my browsers.Previously the 'My O2' page had a menu area at the top which included a section to do with viewing and downloading current or old bills but this seems to have gone complet...

Pay final bill - left 02

Left 02 and have a final bill to pay. Unable to log on to my 02 as no longer a customer. Called the number and passed to five different people who have no clue! Help

WD2311 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Final bill

How can I get a copy of my final bill please? I’ve moved provider and cannot access on website or via my O2.

DiSwin by Level 1: Joiner
  • 3 replies
  • 0 kudos

My new O2 number won't link to My O2 account

Hi, I had an old virgin sim which was transferred to O2. I then got a new virgin media bundle which included a new O2 sim. I wasn't able to transfer my old number to the new sim which was frustrating but I cancelled the old sim contract and number, h...

Eloise6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I would like to leave O2

Hi,  I would like to end my O2 account, please advise how I can do this.

CGreen by Level 1: Joiner
  • 1 replies
  • 0 kudos