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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change of password

I've just tried to change my password and it came up an error had occurred I just want to check there's no scam going on

Security code being sent to wrong mobile number. Don’t have the option of my transferred no

My current phone number is not an option to send the security code to. I transferred my Virgin mobile number to 02. The account isn’t recognising my current mobile number

Payment taken after service cancelled

HiI cancelled my phone but the direct debit was still taken this month, can this please be refunded and can you cancel the direct debit

Lost my sim

Hi! My phone was stolen, so I would like to replace my sim

Virgin customer

HELP!! Paying for sim that I don’t have. Since Virgin Media change over I don’t have a clue what I’m paying for keep getting the run around. I’m hard of hearing so I can only use online help but i cant seem to get it. I don’t know who set the account...

NHS discount

I had troubles with the activation of my NHS discount and now it has gone past the 28 days (which I was not informed of when I got the phone). I am very disappointed that this can not be added. I am only 32 days out! Please can this be added to my ac...

Won't let me log in on laptop

Tried to log in on laptop but it reverts back to beginning after entering security 6 digit code. Just goes round in circles

unidentified charges on bill

Trying to contact 02 but cannot. I am being charged 65p for certain calls/messages I don't know why. How do I begin a conversation with 02 on their virtual chat line?

Finding my o2 account

Hello I am having trouble located the account for my number, I have two contracts through you, one I have just logged on and upgraded this week for my number [removed]. I also have a phone in use for [removed] but when I log into my o2 I can not see ...

Unable to log in

I cant log in to my o2 as the code is not being sent to my phone number?

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