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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Account numbrt

Where can you see your account number

Resolved! Add on £0 spend cap

Hi, I want to add £0 spend cap onto my device so there isn’t any extra charges at the end of the month, how do i do this? thank you !

Resolved! Lost SIM abroad

Hi, I lost my new phone and sim abroad. I have my old phone containing old sim. Can I reactivate that sim or do I need to order a new sim and wait until I return to the UK to get the new one?Thanks

Resolved! Incorrect extra added to account

Hi there, Just moved from EE to O2 and noticed I could apply an extra to my account so I chose 6 months of Audible. It was the only tab open on my browser at the time and it took about 5 minutes to load then said I had chosen 6 months of Disney Plus ...

My data is so slow

I have £10 10gb unlimited calls and text and my data is soo slow how can I fix

Resolved! Top up

I want to change my messages and phone calls down is there anyway I can change it?

Resolved! My O2 number associated to another account

I've bought a new handset and O2 package of another company. Everything works fine and have kept the same number, but I can't seem to get it to show properly on my O2 App. When I try to add the number, it says it is already associated with another ac...

Airtime Rewards

I try to redeem my rewards off my pay monthly bill, but i can’t .Rewards don't appear on my account .

Resolved! I want cancel my contract

I made a plan + iPhone 13 pro max with you guys. But I received a email and they said is out of stock, will be able in 14 days. I will not be here because I’ll get holidays. So I want cancel the plan and I want my money back

Resolved! Not able to use the O2 App

Hello,I would like you please to help me with an issue I’m dealing with while I’m not able to log in my O2 App.just to point out that I can log in from the website but even there sometimes I can’t see my O2.Thank you

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