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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! contact for credit file errors

More info (Highlight to read)More info (Highlight to read)I need a correction doing on my credit file with incorrect info on my o2 account and bring late on a payment. need it rectified please I need a correction doing on my credit file with incorrec...

Resolved! Replacement sim

How do I request a replacement my lost contract phone please?

Resolved! Disney Plus

I am trying to cancel my Disney+ subscription but my account only shows that it's active and doesn't let me manage it to end the subscription. I know I had a 6 month minimum contract and I have had it longer than 6 months now.I am no longer wanting t...

Resolved! kept old number will MyO2 website number change immediately ?

I used PAC code to keep old number - will MyO2 website number change from new number to old number too?

Resolved! Disney +

Hi O2 team, I have activated my extra Disney + but it still showing as to activate yet, I have done several times now, what I should do? Please advise, many thanks in advance.

Bill

Hi hope you can help.me when I started this account it's was £10 a month now its £11.73 why I've only had it a month and you put it up all ready???

Resolved! VAT

I have always had a breakdown showing vat , why has this stopped ?

Resolved! Account

Hi, I have tried logging into my account however it won’t let me so I am unsure what to do, I am behind on 1 of my payments and I need to log in to pay it but it won’t let me log in to my account

Resolved! Just wondering how i cancel my free 02 extra trial

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Resolved! Deposit Refund

Hai I’m Sahithi Reddy I have paid 575 as a initial payment as I don’t have credit score and I will have to get refund after my 3 payments but till now I didn’t get refund when I expect? thanks and regards

O2

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