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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can’t log in

I pre ordered a s23 ultra at the weekend, but it won’t let me log into my account to view my order or anything

Resolved! Account summary

So I want to cancel Disney+ but get told to go to my O2 account, so where in my 02 do I cancel it? HELP tells me to goto my O2 account, click on Account Summary, go to the bottom and click on +So where do you find Account Summary?

Resolved! Travel

Hi you have charged me for travel which I did not request and did not use. Kindly raise a credit and confirm

Resolved! Subscription

I want Disney plus of my o2 account and whatever else is on there I can't afford it I'm on benefits I haven't been able to use my phone for a month now I'm not happy I'm angry just took £42 pounds of me and now asking for £54 I'm not paying for somet...

Resolved! Cancelling my contract

Hi there Hope you're well? I am wanting to cancel my phone contract as I have moved countries. Are you able to assist me with this? Thanks,Natalie

Resolved! My phone has not been delivered

My new i phone 14 has not been delivered as promised what can I do?

Resolved! Leaving O2

Is the only way to leave O2 to call directly? Every time I ring your lines are 'busier than usual' and there's a wait of 45 mins.

Resolved! Can’t log in says wait 48 hours it’s Been 3 days

It’s been 3 days and I can’t log in to my o2

Resolved! Cancel Disney subscription

Hi there, I took out a 3 month subscription with yourself using some of my Tesco Clubcard points. I am off sick and I’m hospital and if I go into Disney account I hit manage subscription and it takes me to my O2 account. But there is no subscription ...

Resolved! retention team

hi im trying to end my contract its only 64.00 to end and i will stay with o2 i found a good deal online who do i ring?

O2

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