Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Extra prime

I tryed over 20 time to activeate my extra . What a con

Resolved! Can't verify a new device

I am desperate to get a live chat with a real person because I have been locked out of my account and therefore cant verify a new device to then get into the account to love chat with a. person about the problem I am having. Any ideas?

Resolved! New 02 contract sim

I have just put new sim in my new phone however the new contract has not downloaded. My 02 is still showing old contract which is due up in 3 weeks

Swap phone, door to door

I just got this refurbished phone yesterday, but because of the battery health which is too low, and charging quite slow. I asked for swap by calling. And the lady said she booked me for door to door. (But there is no exact date, she said 3-5 days). ...

Resolved! claim chromebook

Does anyone have the link to claim the Samsung Chromebook ?

Resolved! Cannot log in to My O2 after changing password

I've had an O2 PAYG account for years. but after changing my password I was allowed into the My O2 app for a short time and then I suddenly got an error. On trying to log in again always gives me the error "Oops. My O2 isn't available to yet etc ..."...