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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How do I cancel an account?

I tried moving over from Virgin mobile a week ago. It has been a disaster, and that's being polite!! Due to an error in my account name, not my error I might add, My credit check was turned down and I didn't get the phone I had ordered. My account sa...

Poor signal

Signal use to be really good but last few months rarely get a decent signal in Stafford. Can't even make a call from home ([Removed]) without cutting out. Can you help please?

Resolved! Tracking

Can't find my orders in my o2 to track even though email came through

Resolved! New sim

Just bought new sim, how ling it take to activate

Resolved! Given incorrect email address over phone

O2 mysteriously cannot find and email they sent me regarding my tariff. The operator I spoke with refused to give me a direct email address and asked me to email mycare@o2mail.co.uk When I did that it bounced saying that they don't deal with matters ...

Resolved! Offer 40%

Hey dear! Someone call from o2 and ask my security code to activate the 40% off of my bills! How do I know if is not scam or legit ? Please let me know.

Resolved! Telephone call from O2 Custer service

Just had a call from someone saying they are customer service and offering me a 40% tariff discount for being a loyal customer. They texted me a one time code and wanted me to enter this into a link they sent me to activate the discount. I suspect th...

signing in

I have signed in using my correct username and password, but I am still being asked to sign in.Whats going on ?

Resolved! O2 new customers get better deals

Hi all,I have seen online an O2 sim only 12 month contract, unlimited texts, unlimited calls, 10GB data, for £5 a month. However, as I am already an O2 customer looking at my upgrades the cheapest I could get is 6GB unlimited text unlimited minutes f...

Resolved! I can't call on my phone

HelloRespectfully, my phone is not working and I cannot pay

O2

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