My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8566 Views
  • 1 replies
  • 1 kudos

Virgin Broadband / O2 Pay Monthly - Volt Upgrade

Hi all, I have just signed up to a new VM broadband deal and was told on the phone that after the order had been setup, I would be able to log into MyO2, go to Volt Benefits and activate my Volt upgrade to increase my broadband speed to the next leve...

EffectOne by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Change address online

How can i change my address online

Xxxxx by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! Vat invoice required

Please can I have Vatable invoices.

Graeme4 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling contract

Hi, I want to cancel my contract for number (REMOVED) The contract has ended but is just rolling over. I have tried numerous times to call and cancel but I've just been sat on hold for up to an hour and had to go back to work.

My O2 account

I cannot access my account

GeoffL by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

Transferring old number to new SIM

I rang O2 helpline yesterday and was told that my previous O2 number would be transferred within 24 hours to my new SIM but 24 hours has passed and the number has not yet been transferred to my new SIM.

DavidC3 by Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on zone 3

Hi there I’m looking to add on a zone 2 bolt on for one month please

Turkey1 by Level 1: Joiner
  • 483 Views
  • 1 replies
  • 0 kudos

Resolved! contract end date

hi,I just wanted to enquire about my contract and what is the end date? I'm on a pay monthly contract. Thank you.Regards,Bartosz

BartStyc by Level 1: Joiner
  • 520 Views
  • 2 replies
  • 0 kudos

I cannot see a breakdown of my bill

I am trying to open the breakdown of my bill but it keeps crashing, this has been going on for more than a day

Arab by Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 App

I have used the O2 app on my phone happily for years, but recently it is telling me that the user name and/or password is incorrect. I have reset the password through My O2 on my pc and can now access My O2 on the pc, but the phone is still not allow...

Rosee by Level 1: Joiner
  • 518 Views
  • 3 replies
  • 0 kudos