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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 app

when I log in to the app it says that you need to wait 2 days for my account to be allowed to have the app but have waited over a week and the same message pops up.

Resolved! Prime Extra

I have been given 6 months of Prime free as an extra by O2. How can I link this to my existing Prime subscription please when I activate it?

Resolved! Cancel Disney+

I'd like to cancel my Disney+ subscription however MyO2 isn't allowing me to manage this 'Extra' currently. How do I cancel it?

Unable to login to see recent bill

Why can't I login into my account to see my latest mobile bill?

Upgrade

Hello I upgraded to a iPhone pro max which was 3 weeks wait but it keeps going up is it in order placed time to wait for phone

Resolved! Roll over data

Would my data from previous plan roll over if I change tariff to another rolling plan?

Cancellation

I need to cancel my 02 that I had with virgin media I have already cancelled with them. I can not call as I have never used and have also lost the 02 sim. I have no calling credits. Please cancel my subscription.

Resolved! pac (REMOVED)

may i have my pac cod

Resolved! when does my contract end?

when does my contract end?

After switching to O2 my sim got inactive

After switching from Vodafone to O2 my sim card stopped working, now it cannot connect to the network and I cannot neither receive sms messages nor calls.

O2

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