My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9847 Views
  • 1 replies
  • 1 kudos

Order number

Hello I have an order number which I am not aware of. What does it refer to

Klass by Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos

Can’t log in to check data usage

I’m in Australia and trying to check how much data I’ve used so I don’t get charged for going over the allowed limit. I can’t seem to log into the O2 app and non of the other options (calling/texting various numbers etc) seems to be showing me my all...

Laura51 by Level 1: Joiner
  • 757 Views
  • 3 replies
  • 0 kudos

Resolved! Change my address

How do I change my address? 

LynseyF by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! Can I have the same email address on multiple accounts?

My 2 kids have PAYG phones for years that I manage through myO2 and my account/profile has my email address on it. I recently moved my own pay monthly contract from Vodafone to O2 via virgin media (it was a condition of getting a better broadband/TV ...

bobnfred by Level 1: Joiner
  • 1842 Views
  • 4 replies
  • 0 kudos

Recent Charges/Usage no longer an option since My02 changed

Can someone tell me how to access recent usage/charges as I can no longer see the option since My02 website has changed - I would have to wait until my next bill to see current usage i.e numbers called/messages etc.

Resolved! Contract end

Hi dear sir ma’am I want close my contract if is possible 

Umesh by Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

Resolved! Cash back and earpods

I got new phone and contract with yourselves. It came with a promotion of £100 cash back and earpods. Can you advice how to claim this promotion. Mobile: (REMOVED) Thank you

Resolved! Cancel a phone on my account

I currently have 2 phones on one account and wish to cancel one of them but keep account open for other phone

Mark71 by Level 1: Joiner
  • 525 Views
  • 1 replies
  • 0 kudos

Resolved! VAT Invoice

I need a VAT invoice for bills

Amanda19 by Level 1: Joiner
  • 2827 Views
  • 2 replies
  • 0 kudos