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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9732 Views
  • 1 replies
  • 1 kudos

Resolved! Historic data use

Hi I bought my mum a dongle during first lockdown (2020) as she doesn't have wifi so she could facetime us and use whats app. She has 15GB to use a month. This month we have had an alert to say she's used nearly her whole allowance in just 8 days. Sh...

philippab by • Level 1: Joiner
  • 841 Views
  • 3 replies
  • 0 kudos

Resolved! Wrong charge on my account

I am selected to have free Apple Watch. Finally, an IPhone 15 has been wrongly delivered to me. I have returned it back to the Royal Mail as instructed. However, my account now still have the wrong charge on the iPhone 15 and monthly charge. Please h...

Carman by • Level 1: Joiner
  • 782 Views
  • 4 replies
  • 0 kudos

require VAT invoice

xxxxxxxxxxxxxxx We require tax bills showing the VAT number to enable us to recover VAT a/c xxxxxxxxxxxxx our numbers are: xxxxxxxxxxxx xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Standon by • Level 1: Joiner
  • 825 Views
  • 5 replies
  • 0 kudos

BLOCKED SIM

I'm abroad and accidentally blocked my SIM. I'm a Virgin O2 customer; my Virgin log in details are not working. I have registered with O2 but my log in details cannot be accessed without a PIN which has been sent to my blocked SIM. There seems to be ...

MichaelOK by • Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! O2 tariff plan

Hi , I want to close my O2 tariff plan and remove the e sim from my phone (REMOVED)

Resolved! Spend cap

Can’t find my spend cap or instructions on how to change it. Please advise

Gill57 by • Level 1: Joiner
  • 762 Views
  • 2 replies
  • 0 kudos

Caller cannot hear me - iPhone 14

I have a iPhone 14. Recently when I answer a call the caller can hear me but I can’t hear them. The same occurs if I make an outbound call. I don’t even hear the outbound ringing sound, but the other persons phone rings. It’s not an issue with the si...

VictoriaM by • Level 1: Joiner
  • 1771 Views
  • 5 replies
  • 0 kudos

credit for Disney plus

Hi, I am due a Disney + refund is due. Please can you let me know when that will be?Thank you

Scottie by • Level 1: Joiner
  • 401 Views
  • 2 replies
  • 0 kudos

Help please with my new phone

Hello< please help. I have received my new phone, set it all up but all calls fail. I need to speak with someone.

SUH by • Level 1: Joiner
  • 439 Views
  • 2 replies
  • 0 kudos
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