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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Changed my traffic to monthly contract

I have changed my monthly plan and after activation I can access to my account in O2 app

Having trouble viewing my account

Problems with promo code for Galaxy Buds2 Pro

I upgraded to the Samsung S23 last month, and have just received the code to get the Samsung Galaxy Buds2 Pro for £1 offer. I log in, add to the basket, and at check out enter the promo code in the text I have just received. It comes up with 'Promo c...

My o2 not working

Why is my o2 not working never had issue with it before I have been with o2 over 4 years

my bill has more than doubled

My bill has more than doubled.It was around £14 and the last bill is approx £35.I would like to know why as I haven't used my phone any differently to usual.

Resolved! You requested my email

You requested my email via my mobile phone. It is rew0406**Personal info**

Bill Request

I would like to request bills dating back to December 2021 as proof of address, can I sent one as a single pdf please.

Resolved! Can't see my mobile bill online

I have two mobiles, which were transferred from Virgin Media. On line I can see the account for [Edited] but not for [Edited] [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! I want to speak to someone

About a payment

Resolved! View current usage

Previously I was able to log into my account, view old bills showing calls and texts on a day by day basis. I was also able to do this for my current bill. I could see my daily call and texts showing to numbers etc. I now can not do this I can only s...

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