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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Tariff change

Hi,I recently changed my 02 tariff but actually I'd like to change it back to something cheaper just like I had before. I realized the benefits were not worth it.However, when I try to make this change myself I can only see a more expensive tariff be...

VAT invoices

I need VAT invoices please. I have recently upgraded my phone and it appears that I no longer have access to a vat invoice. Please can you help? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!] Thank y...

Bill has an item I didn't do

I have been charged for a call on 21st November which I didn't make

Cannot login to my02 app

error saying:Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in touch and we'll look into it for you. i have been an o2 cu...

Resolved! Lost phone

My wife has lost her phone, it's an old Samsung and were not bothered about the phone its just the pictures on the phone, we last saw it Fri 1st November in Wolverhampton, can you help please.

I want to convert my sim to esim

I want to convert my sim to esim but I have lost access to my physical sim now I want the esim as I need to create a bank account as ordering it again will take time and also i havent activated my o2 account by sms verification

Charges from ARE

Please let me know the numbers which called my mobile from ARE and for which I have been charged.

Resolved! Netflix charged twice on my phone bill

My 02 phone bill has just came in and it’s £109 for an iPhone 14? Netflix has been charged twice once at £17.99 and again for £15.99 and I just paid my last phone bill so don’t know where this is coming from ?

Says my account isn't ready

I changed my password as it wasn't working and now that I logged in it's says I can't log in because my account isn't ready, and I have to wait 48 hours but it has said this before when I tried to log in previously

Resolved! How do you pay off your device when you have cancelled your contract?

My O2 account has been cancelled and I know I need to pay off the rest of my device. I have left my direct debit open as that is the only instruction I was given by O2 after I received the PAC code. No money has been taken from my account but I have ...

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