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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing email

Hi. How do I change the email address linked to my o2 account?

Resolved! Change name

Hi, I need to change my surname on my account as I have recently got married. How can I go about this? thank you Sophie

Resolved! Can't log on to O2 app to open roaming service when our side of UK

Hello O2, I'm currently outside of UK, before i leave i didn't get the roaming service for this number [edited]. When i need to use this number to deal with things back at home, i can't even log on to My O2 to open this service. please help! [Mod edi...

Not letting my log on to my 02

Hi its not letting me log in to my o2 to view my bill and data usage

Resolved! Change payment date

I want to change my payment date

Extra charges

Hello, I have £17 worth of extra charges on my mobile bill and I have no idea what all these purchases are for?

Resolved! Cancelling my contract early

Due to the forthcoming price increases, I am considering moving to another provider. However, my contract does not end until September this year. What are the penalties for doing this?