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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Data roaming in eu not working

I’m now on my second visit to Europe and my day’s roaming is not working. Why is that?

Sending phone back and cancelling contract.

I signed up with O2 a month ago but within a week decided I didn't like the phone or the contract and changed my mind. I contacted the usual O2 people in India or possibly South Africa and told them so. I filled out all the nessessary forms online an...

PAYG - Pay Monthly

Hey, I have just moved over from PAYG to Pay Monthly, the My O2 and and account still says I’m on PAYG - will this just change on its own? I was also sent a link to choose between 6 months free Apple Music, Amazon Prime or Disney Plus but as, accordi...

My sim is not working

My phone is not getting network

Cant sign in

Not receiving my verification codes by email or text

Resolved! Change account name

I would like to change my account name

Problems with My O2

I recently got a new contract phone to replace my pay as you go SIM. For some reason, it hasn’t connected to my existing account on the My O2 app. Every time I log in, it says I don’t have access, but when I log in on the website it works but says I ...

Pay as you go has taken a payment when it isn’t connected to my account anymore

My pay as you go sim was deactivated earlier this month as I have switched to a contract phone. Though for some reason it still took a payment, even when I’ve had texts and emails saying that they were unable to take the payment. I can hardly believe...

My o2 rewards evoucher

I placed an order using my o2 rewards for an Amazon evoucher and I haven’t had it emailed to me. Can anyone help please?

Resolved! Is this email genuine? Further changes to your Direct Debit

Hi Folks, This email has arrived today, can you confirm if this is genuine? The FAQ link o2.co.uk/ddchange leads to a page cannot be found I have removed the account numbers! Many thanks ---Further changes to your Direct Debit - FOR INFO ONLY, YOU DO...

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