Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Reactivating old sim card

I have been living abroad for 5 months and so I cancelled my o2 sim card as I was paying monthly and did not want to continue doing so abroad. Many applications on my phone require to me sign in through my phone number - which I no longer recieve tex...

My app is not working

Hi my app is not working

Resolved! Ruth account

I want to end my plan

Roaming

No connection, displayed when roaming. Have added roaming bolt-ons. Was working and now not connecting?

Resolved! My monthly contract

I have received an email advising me my contract will end this month! Why?

Resolved! device plan

hello again, on this occasion need help with getting through to o2 billing / device plan. a few weeks ago we checked in my account and saw that i owed £222.15p to pay off the device plan. So tried to pay full amount but could only pay £200 leaving £2...

Resolved! Account missing after transferring over from VM

Hello, I have two mobile contracts that were transferred over from Virgin Mobile to O2. I haven't had reason to look at my online account before now as we've had no issues with the services, but as I look now (for interest) I can only see one of the ...

Why am I paying more than I agreed too?

I originally bought a one year pay as you go sim card costing £10 per month. The contract ran out in March of 2022 but I decided to keep it going. I have now been trying to get this cancelled for the past couple of months which I have finally managed...

Bill notification

I hasve received a bill notification that my next bill contains £60.50 of airtime charges outside my plan. What are they for and when?I have looked in My O2 and there is no mention of my new bill.

My 02 never works for some reason

It keeps saying something went wrong

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