Airtime charges not included in your Spend Cap

[PLPMUSIC]

What are those charges please .can you explain?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

What doesn’t count towards my Spend Cap?

• Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
• The price for buying a Bolt On which you opt in to.
• Any charity donations made from your phone.
• Charge to Mobile, such as buying digital content and apps from your phone.
• Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
• Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).