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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 Recycle Pack

I’ve recently upgraded my phone and was supposed to receive an O2 recycle pack to return my old phone and receive a credit. I haven’t received the pack but have had an email that I have 14 days to return the phone. How do I return the phone without t...

Resolved! seperating bills

Hi, my son has his mobile attached to my bill. how can I seperate this so that he receives and pays for his own phone bill?

Resolved! Replacement of sim card

Dear Sir I recently lost my phone. I need a replacement SIM card. I would like to keep the same number - [Removed]. My account number is [Removed]. Can the new sim card be send to my address? If so how long will it take. Thanks [mod note: as these po...

Resolved! Payment date

I need to change the date of my payment it’s scheduled for Monday the 24th however I do not get paid until Friday the 28th

Resolved! VAT breakdown from April 2023 to present

Hi there, I'm a sole trader and use my personal phone for business as well. I need invoices of my billing history from April 2023 with VAT breakdown included so I can share with my accountant please. Cheers,Jake

Resolved! My mobile contract

HiI received a text from 02 saying that I am now out of my minimum contract term and that I can move to another tariff or switch to another provider. The company I work for has a business account with 02. Would I now be able to move to the 02 busines...

Where is my order?

Why haven't I received anything saying it's been dispatched? It also doesn't show anywhere on my account. It was supposed to be delivered today, so where is my order?