My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10031 Views
  • 1 replies
  • 1 kudos

O2 Recycle Pack

I’ve recently upgraded my phone and was supposed to receive an O2 recycle pack to return my old phone and receive a credit. I haven’t received the pack but have had an email that I have 14 days to return the phone. How do I return the phone without t...

HPlummer by Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! seperating bills

Hi, my son has his mobile attached to my bill. how can I seperate this so that he receives and pays for his own phone bill?

ANNE50X by Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement of sim card

Dear Sir I recently lost my phone. I need a replacement SIM card. I would like to keep the same number - [Removed]. My account number is [Removed]. Can the new sim card be send to my address? If so how long will it take. Thanks [mod note: as these po...

HUBERT by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Payment date

I need to change the date of my payment it’s scheduled for Monday the 24th however I do not get paid until Friday the 28th

Kim28 by Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos

Resolved! VAT breakdown from April 2023 to present

Hi there, I'm a sole trader and use my personal phone for business as well. I need invoices of my billing history from April 2023 with VAT breakdown included so I can share with my accountant please. Cheers,Jake

JakeHeyes by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! My mobile contract

HiI received a text from 02 saying that I am now out of my minimum contract term and that I can move to another tariff or switch to another provider. The company I work for has a business account with 02. Would I now be able to move to the 02 busines...

Where is my order?

Why haven't I received anything saying it's been dispatched? It also doesn't show anywhere on my account. It was supposed to be delivered today, so where is my order?

Sofz by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I am unable to find the place where I provide my PAC code to keep my old number. Please help

Khusela by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

Resolved! Lost Phone

I have lost my phone. O2 tells me to report it to them immediately and provides a phone number but no email address - how? I've lost my phone!