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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

direct debit

I am trying without success to change my bank details for my direct debit

Resolved! Scam / fraud text message linked to premium rate charges on 88222 and - Tap2Bill

I've just noticed that my O2 bill re number [REMOVED] is showing three charges linked to - Tap2Bill - txt number 88222. These charges are wrong - I haven't subscribed to any service or product offering. Following guidance on the O2 web site I have se...

My O2 account

I can’t log into my account, it says it can’t find my account

O2 app

Why won’t my o2 app work

Billing Discrepancy

I hope this email finds you well. I am writing to address a billing discrepancy that I have noticed in my recent invoice for the mobile number ************. Upon reviewing the charges, I observed that the total amount due is significantly higher than...

Sim is not provisioned

I've had my original number of Lebara that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisio...

no sim sent with phone

Samsung Galaxy S23 arrived today, but no sim

Misleading Order

Hi I today contacted o2 re an upgrade. Spoke to a gentleman who arranged for an upgrade for £46 per month and he said I owed £68 from my previous contract. Gave him my bank details to then note on my bank statement a company called Intelling Upgrade ...

Resolved! How to get paper billing

How can I change / reset the billing prefernces so I get a paper bill posted each month? I need the original document not a print out of the pdf. Pls give details to navigate to to the actual page where it can be set. Thanks

My 02

I have been logged out when I log back in it says no services linked but I have 2 phones on contract

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