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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9588 Views
  • 1 replies
  • 1 kudos

owed to me

I received a final bill from O2 that was paid in full. O2 have now messaged me as I was over charged.I have cancelled my bank direct debit already. How do I contact o2 to receive this money back into my bank.I'm not having much luck as I do not have ...

Arly2 by • Level 1: Joiner
  • 433 Views
  • 3 replies
  • 0 kudos

Resolved! cannot request a new e sim

hi, i have been trying to request a new e sim for the past 30 mins and it keeps saying 'looks like your lost'

kylehand by • Level 1: Joiner
  • 784 Views
  • 2 replies
  • 0 kudos

Charges on my account

messaging regarding charges on my account this month 

Resolved! My O2

I am trying and failing to find where in the MyO2 website I find the details of stuff like whether my phone has European roaming turned on. In fact I can not find any page where I can find any technical details of the contract. And O2 shop in my town...

Joe0 by • Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t login to 02 Account

I have two mobiles in my home, both pay monthly sim only. One was with O2 and the other with Virgin. However, when Virgin merged with O2 I have been unable to login or register with My02 as both are using the same email address. If I try to login, it...

Gordon_86 by • Level 1: Joiner
  • 604 Views
  • 1 replies
  • 1 kudos

Resolved! PAC Code

How do I get my pac code?

Rick77 by • Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Volt not triggering because of address mismatch

Virgin use a different sourcing system to find addresses, compared to O2, so you both hold slightly different address descriptions. O2 cannot change the address they have on file because they drive their data from the Royal Mail PAF file. Virgin appe...

Steve1968 by • Level 1: Joiner
  • 731 Views
  • 3 replies
  • 1 kudos

Bill I do not recognise

I have been charged £8.76 which I do not recognise. Who do I complain to as I cannot see contact details for O2

Paulinlon by • Level 1: Joiner
  • 497 Views
  • 2 replies
  • 0 kudos

Update contract

I’ve just tried to upgrade but I did it wrong so need to cancel it 

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