My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Details Usage of sim card

Hi,How can I see my usage (details of phone numbers, time, duration, time and phone numbers of sending messages ) in O2 account?

Nadya by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 SIM Swap

Hi, I ordered iPhone 12 Max Pro which switched my network from 4G to 5G. Before I received the device my 4G service was already deactivated.Today I received 5G SIM and handset, but I am unable to swap my number or even the SIM is not getting activate...

Kavita by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi i want finish my contract, i dont want eny morę PayU konthly, but i want still keep my numer. But pay and go. I Wat top up wiem i want and need.

Damian1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi there! I'm thinking of upgrading my iPad and was wondering if I can use the same sim in my phone?

My contract


Roxana85 by Level 1: Joiner
  • 2 replies
  • 0 kudos


i HAVE an email telling me my payment is late - 14.37 I click to go to site, yet NOWHERE is there ANY BILL FOR 14.37i DON'T know what it is, after signing in and checking bills and payments, it is not showing me anything is due and nothing for that a...


Hey, I changed my plan about 3 weeks ago, and my plan is to have 150gb of data but I’ve just revived a text to say that I have used 80% of it and I’ve gone to check on the app and it still says I have 150gb to use? Was I suppose to receive a new sim ...

Landline abroad

Good afternoon, I would like to ask you why I'm not able to call abroad to the landlines? Everything is alright when I call to mobile phones, abroad.Thank you in advance.

Raimonda1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upfront payment

I had to pay £150 upfront when I took out my contract and was told that after 3 successful payments It would be refunded or put on my account as credit but my fourth payment has just come out. Any idea how to chase this up?

El12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Family

I am looking for a phone contract for my son, is there a way of adding him onto my contract? I am also an NHS worker, would he qualify for discount?

Laura112 by Level 1: Joiner
  • 1 replies
  • 0 kudos