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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Access my account without a mobile device

I got a new mobile phone last night. I received an email with an order number for a new eSIM. No instructions were given in that email that I had to log into my account and photograph the QR code.I left for work this morning and only then realised th...

Switch up

It says on my extras that I have switch up ! How can I use it

Telephone Call claims to beO2

I believe I am being asked for details I am not willing to give for a discount I have emails ,which can attach

Cannot ring out

Unable to make a phone call or text

lost sim and want to cancel my o2

i have lost my sim, left England and will not be returning. I want to cancel my monthly payment but o2 are not making it easy... What can i do?

Rearrange delivery

My new phone was to be delivered today but no one was home. Please advise how I can get this

Resolved! Roaming question

How to enable roaming or is it automatically done once i land in EU? (O2 pay as you go 15£ package)

Travelling

Hello, I'm travelling to Beijing today and need to be able to use my phone [removed] at least tomorrow there. Could you confirm if it is set up to use in China? [mod edit: as this post is publicly viewable we'd ask that members don't post personal in...

Resolved! eSIM QR code

Setting up a new phone and it didn’t automatically do the eSIM. Where can I find the QR code so I can scan it?

Resolved! Lost my sim

I want to retrieve my line

O2

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