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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrading to SIM only deal

I want to upgrade to a SIM only deal. I want to buy a new handset - Pixel 8a - can I buy it outright upfront from 02 or do I have to buy it elsewhere and then go for the SIM only deal. You only seem to offer a device payment plan but I don't want tha...

Other charges & adjustments £61.43

Dear Sir, I would like to apply to waive the charges GBP 61.43I applied broadband VM + O2 as a package for 18 monthssince we are moving home, and there is no coverage for VM in my new hometherefore, VM had waive our charges for early terminationsuppo...

Resolved! Isle of Man

Can i use my included bundle for roaming in the Isle of Man?

Paying off device

There is no option to pay my device off full apart from add money to my account if in arrears

Mobile calls in ireland

I am in the Republic of Ireland and my phone will not let me call Irish or other International numbers. How o I authorise this please

Resolved! balance

how can i use my balance in 02 to top up?

extend the contract?

hi!I have been using the O2&VirginMedia bundle more than a year and the the VM payment has increased from <20 pounds to 55 last month. Is it possible to reduce the cost by maybe signing another contract? Otherwise, I will start looking for alternativ...

Resolved! Apple AirPods for £1

I purchased an Apple Watch 9 last month and should be getting a code to buy AirPods for £1. It’s been 30 days and the offer runs out soon. Can you please help

Resolved! Want to be able to open my internet search

Want to go on anything on the internet

Upgrade

Hi, last Wednesday I cancelled a click and collect for my new phone because I was upgrading it but had to cancel because I have lost my ID. And since then I keep trying to reorder but get it delivered to my home instead, and the app says I am eligibl...

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