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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! extra charge

i didn't bought i tune from o2, but it charged from my account. how do i can cancel it?

Resolved! Why am I getting charged for a text each day that I have never made

I have noticed on my bill that I am being charged every day for a text to 00358504803716 that I have never made. Obviously it is to another country. I have never made a text to another country. I do not know who this number is for and after doing a s...

Resolved! Cancellation of Audible

I would be grateful to speak with an assistant, we have been trying to get in touch now for 3 weeks and have had no luck on the app! It shouldnt be this difficult to cancel audible, it was def easier to sign up to it!

Supposed to be free !!

I received my code this morning for my FREE earbuds that are now costing me a £1.00 which is fine however the code says invalid?? I've tried various different ways and still nothing any ideas ?

Contact details

Hi, can I have an email address for your customer services and/or fraud department please?

Unrecognised transaction

There is a debit on my bill I dont recognise which refers to google play. There is no reference to this on my google play account. What is it?

Resolved! Upgrade enquiry

I was just wondering if there was a way I could upgrade and not pay the remainder of my plan in full but monthly with a new plan? I’ve been with o2 for years.

Resolved! Bill

I’m wanting to download a copy of my recent bill, however when I tried to login into my O2, it claims it’s not ready but there is an account associated with the phone number.

Resolved! Cancellation of free three month subscription to Disneyplus

I am finding it impossible to cancel my free three month subscription to Disneyplus. Please advise how I do this, simply and efficiently.

Resolved! O2 app

Hi, I have not been able to log into the app for so long now. Almost a year or over! It just says there’s a problem and I should contact o2. I have reset the password multiple times but to no avail. Please can this be sorted. thanks, Keeley Sefton

O2

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