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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Tranferred from virgin having ongoing issues

When I took the sim card from O2 my phone number and email were registered to O2 with an old wifi account probably Maccies. Back in the day. Ever since joining never been able to log into the MyO2 app,. tried customer services who had registered a 1 ...

Resolved! Pay bill

hi, I was with 02 for a while, my phone number was ***********, I was taken of the network because I couldn’t pay my bill, is there anyway I could pay it [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!...

Text code

Dear sirs, despite numerous attempts I have not received a code that you indicate you are going to send me to sign back into my account.

Resolved! Refund

Hi how do I request a refund

Suspicious text.

I received a text purporting to be from O2. It said that I was currently out of my minimum contract term and my Airtime Plan is £35.61. I don't recognise this figure. It also said that I could choose to stay on the same tariff or move to another tari...

Resolved! AirPods 2nd Generation

I purchased a new Apple Watch with an offer for AirPods for £1 with a code. I ordered the AirPods but the delivery hasn’t arrived then got a message saying the code has been cancelled and a new one being sent. Haven’t received anything since. Can any...

Resolved! Unblock phone

Hi I need the PUK No for my phone please

Resolved! Historical data usage

Please could somebody point me to where I can find out my gb data usage across the last two years? I can see on the main 'myo2' page the data usage for the last six months back to January, but not further back than that. Where can I get the more hist...

New client

Hello I have an order and I can’t log in to my app to check it

Resolved! Unable to log into my account

Hi I have been unable to log into the 02 app, I have got both my user name and password correct but it says that my o2 is unavible to me at the moment and to wait a few days but the problem has been going on for months

O2

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