My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Topped up

I have topped my phone up £15 but hasn’t took to my balance help

Demileigh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data almost finished

Want to add more data

Elim by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone shuts self off, sim/SD card tray failing

Only recently bought this phone(Samsung Galaxy A20E so I had an upgrade from my last one, (Samsung Galaxy S7) and this one has had more issues than all my previous mobile's.Phone shuts itself off with no prior indication, simply happens when any app ...

Resolved! Deleting a phone

I have just upgraded to a monthly contract with a newe mobile from O2. I presently use a Samsung on a PAYG monthly contract. How do I delete the Samsung so I do not get charged for both?

Martinhb by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! PAC Code

I need help I need my PAC Code

Sharmin by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! IphoneSE2020.

Hi, I have an iPhone SE2020 payment £11.78 a month. I want to be able to make extra payments when I can but the facility online doesn’t allow me to. I’ve tried sending messages online but they say I have to phone. I’ve tried many times to phone but i...

Cinders21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

£5 free credit

i had a text from 02 to say that if i registered with the my 02 app,i would receive a 5 pound credit.I done this & got nothing as yet

GF by Level 1: Joiner
  • 1 replies
  • 0 kudos

I top up 10£ and still at 0

Hello, I top up my balance with 10£, got confirmation and everything, where the hell are my balance??It is still at 0... Got a page saying "successful top up, your new balance is 0£ and facebook page doesn't reply Edit: i haven't add any packages, on...

Rolaz by Level 1: Joiner
  • 6 replies
  • 0 kudos


How to top up for more data I have 0 left and I would renew my big bundle now bigger just i can't do it

Pawel112 by Level 1: Joiner
  • 3 replies
  • 0 kudos