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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Close my O2 account

Hi,I changed providers and moved my phone number. But I have not received any documents that my O2 account has been closed. I need documents that tell me when my current O2 account has been closed.Thank you in advance.Kind Regards,Igors Prigorkins

No Data in Frankfurt

Gone over my data allowance and need to top up, but can’t login to my O2 Account. Any suggestions?

Resolved! New contract

If I pay of my device plan can I get a cheaper contract but use same phone

Contract cancelled

Good morning I rang a few days ago as was waiting on a new phone to be told they couldn't find my address so was going back to yourselves and my contract would be cancelled by the 20th of this month. Was told to go to my nearest 02 shop to buy the ph...

Resolved! Cancel contract

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I need a VAT bill

Can you please add VAT to my monthly bills again please I ned this for business purposes, thanks

Customer service

I'm the account holder and bill payer once happily with Virgin mobile. I had two SIM deals plus an iPhone for my daughter. I ended my sim deal for a far better one with another provider. I can't access MY account without O2 sending verification codes...

Resolved! access to account and bills.

I am the account holder of a phone account that was a gift for my grandaughter. I pay the bills and have done so for approximately 5 years now. i am unable to access the account and or view old bills. Whilst I have and own the email address and passw...

O2 credit risk team not getting sending a follow up email after 24 hours

Ive tried to get a phone from o2 with a pay monthly contract, ive gone through the normal procedures and got to that point that i have paid the one time upfront cost and got a email say that the o2 credit risk team will look at my application and get...

Monthly Payment?

Can you tell me why my bill is £5.00 extra this month?

O2

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