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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9727 Views
  • 1 replies
  • 1 kudos

Resolved! esim

hi i called o2 and i was on pay and go , I wanted a esim and they signed me up for 10 pound pm . so I got a esim , but they have given me a new number I want my old pay and go number . i need some help on why they haven't kept the number

sashauk by Level 1: Joiner
  • 631 Views
  • 3 replies
  • 0 kudos

billing

19:59:09 70910 Received £10.000. Can you advise what this charge relates to please

MJ9 by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

My o2

Won’t give me a code to get on to my o2

Bela by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Login to my account

I am trying to login to my account to advise you of my change of address. I cannot dothis as the mobile numbers you hold are also out of date. How do I get out of this please?

Ken-S by Level 1: Joiner
  • 520 Views
  • 2 replies
  • 0 kudos

Can't access MyO2 after signing up through Virgin Media

Hi, I've recently signed up for an O2 sim after upgrading my broadband package to a Volt package via Virgin Media.I have received a confirmation email to access MyO2 but after receiving a code then being asked my billing information and then postcode...

owed to me

I received a final bill from O2 that was paid in full. O2 have now messaged me as I was over charged.I have cancelled my bank direct debit already. How do I contact o2 to receive this money back into my bank.I'm not having much luck as I do not have ...

Arly2 by Level 1: Joiner
  • 437 Views
  • 3 replies
  • 0 kudos

Resolved! cannot request a new e sim

hi, i have been trying to request a new e sim for the past 30 mins and it keeps saying 'looks like your lost'

kylehand by Level 1: Joiner
  • 804 Views
  • 2 replies
  • 0 kudos

Charges on my account

messaging regarding charges on my account this month 

Resolved! My O2

I am trying and failing to find where in the MyO2 website I find the details of stuff like whether my phone has European roaming turned on. In fact I can not find any page where I can find any technical details of the contract. And O2 shop in my town...

Joe0 by Level 1: Joiner
  • 499 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t login to 02 Account

I have two mobiles in my home, both pay monthly sim only. One was with O2 and the other with Virgin. However, when Virgin merged with O2 I have been unable to login or register with My02 as both are using the same email address. If I try to login, it...

Gordon_86 by Level 1: Joiner
  • 628 Views
  • 1 replies
  • 1 kudos