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You don't have any products or services in this My O2 account.

StevenB
Level 1: Joiner
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on ‎24-04-2020 17:54

on ‎24-04-2020 17:54

My o2 contract has expired and is ready for upgrade.

I can log in to my o2 and see my bill and data usage plus a message 'click here to upgrade'.

If I click that I get the message 'You don't have any products or services in this My O2 account.'

If I try and change my tarriff I get returned to the login screen even though I'm still logged in.

If I log in using the app I get the message 'Something went wrong'.

Any thoughts on how to resolve this please?

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MI5
Level 94: Supreme
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on ‎24-04-2020 18:28

on ‎24-04-2020 18:28

@StevenB 

Call 202 and speak to upgreades.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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