Wrong mobile number on MyO2

[eaparkes]

My online account is all of a sudden showing a mobile number I have never seen and mine isn't present anymore.  I tried ringing it but it just ends the call instantly with no tone (ie not unavailable or engaged), so I presume it's not actually a provisioned number.  I cannot get anything from webchat, as no matter what I say, the response is "try saying it another way" and I have run out of ways to say "I have a problem with myO2 account" in English.

Any suggestions?

Thanks.

[MI5 · Accepted solution]

@eaparkes 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[KTJ]

did you get a reply you understand, because the one below doesn't make sense to me?

[madasaf1sh]

@KTJ 

Not sure how you don't understand to call o2, as no one on here can access anyone's account, quite simple really.. 

Just to reiterate their is NO O2 support on this CUSTOMER TO CUSTOMER FORUM.