mobile number on account is not the number I use

[KTJ]

I have just signed up to the My O2 App so  that I can manage my data etc.

The mobile showing on My O2 app is not the mobile number I currently use. Can you explain why my account has a different mobile number to the one I am using please?

[Cleoriff · Accepted solution]

@KTJ 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you https://o2uk.co/O2CIG), hopefully they should be able to help.can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (