Wi Fi and 4G Calling

[satman]

hi, I am looking to set up wi fi and 4g calling on my phone (s10 plus). I have installed and sign in to myO2. However, when I went to my devices, and then to the wi fi and 4g calling option, I am redirected to the help page (as opposed to seeing the option of adding the service). Does anyone know what could be the cause of the issue?

[MI5 · Accepted solution]

@satman 

You have to call customer service to activate it on your account Guide: Coronavirus Community Help and Support 

[Werlynne]

Hi Satman,

I am unable to call Customer Services due to the curent situation. I have looked at the contact list you showed me, none seem to say anything about Wi-Fi calling, can you advise which you feel would be the best one to try and use which method.....

Thanks

[MI5]

@Werlynne 

Try any number and say upgrade when asked why calling.