Why is there no 24-hour helpline like other networks?

[Tazdorz]

I have only just joined O2 since September and I wish I had and I’ve had nothing but issues know my spend Has been removed and I and obviously I’ve gone over my bill and there is no when I can actually talk to I should’ve stayed with the company I was with before this is ridiculous there’s no one to talk to you no one to leave a message to get back to you it’s poor community Customer Service to say the least Sadly I am now stuck with O2 for the next two years I wish I had known this before as I would’ve never changed over

[MI5 · Accepted solution]

@Tazdorz 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks