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ramjam2005 · ‎23-07-2024

Hi

Opened a new account yesterday for a VOLT O2 SIM only plan via customer call centre and the sales person said I should receive my new SIM next day (bit ambitious ??), yet when looking on MY O2 it states I have an E-Sim Profile waiting to be activated ?? So which is it a Physical SIM or an E-SIM. Nowhere during the sales call did I ask for an E-SIM nor was I asked.

MI5 · ‎23-07-2024

@ramjam2005

Your choice.

You can either install your esim or wait for the sim to arrive in the post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-07-2024

@ramjam2005

Your choice.

You can either install your esim or wait for the sim to arrive in the post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-07-2024

Just be aware that billing will start in 2-3 days irrespective of installing the esim

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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