Where have my phone details gone on My02

[JAG1967]

Hi

Logged into my 02 account on my desktop today, only an old account showing (I have 3 current contracts which normally show on there, pay monthly).

My 02 app shows the same.

What is happening!!! 

Does anyone from 02 know the cause of this?

Many thanks

[madasaf1sh · Accepted solution]

@JAG1967 

O2 are updating myo2, and this is on my account, and they are also doing account migrations to a the new billing platform

So check back tomorrow or Monday on myo2, and see if you can see all your account details, 

[JAG1967]

Thank you so much, I won't worry then! Much appreciated!

[MI5]

@JAG1967 

I would worry.

The old accounts will be registered to an old o2 email address that you have no knowledge of and it will take much in the way of high level intervention to get access back.

[h-t]

I have a similar issue, virtually impossible to talk to a human, on the two occasions I did I was unable to understand the agent.

[Oxonian]

You need to contact O2 @h-t. Unfortunately, this is a customer to customer community so we cannot access your account.

Given the communication difficulties that you have alluded to, I suggest that you try to message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2

[h-t]

Virtually impossible to contact, phone seems to be administered by artificial unintelligence BOT

[Oxonian]

@h-t 

Did you try the social media route as suggested ? 

[Steve5424]

I have the same issue. None of my devices or the monthly amounts for the devices are showing up in my o2 either web or app. If I click upgrade now on either of them it tells me I can upgrade now with nothing to pay? So confused. Been like that for a month now since I migrated to new billing system. 

[Enlli]

@Steve5424 You are one of hundreds, if not thousands. 

Sadly, as outline you will have to deal with customer services

Guide: How to find help & contact O2