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Where have my phone details gone on My02

JAG1967
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Hi

Logged into my 02 account on my desktop today, only an old account showing (I have 3 current contracts which normally show on there, pay monthly).

My 02 app shows the same.

What is happening!!! 

Does anyone from 02 know the cause of this?

Many thanks

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madasaf1sh
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@JAG1967 

 

O2 are updating myo2, and this is on my account, and they are also doing account migrations to a the new billing platform

 

madasaf1sh_0-1709921273476.png

 

 

So check back tomorrow or Monday on myo2, and see if you can see all your account details, 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
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@JAG1967 

 

O2 are updating myo2, and this is on my account, and they are also doing account migrations to a the new billing platform

 

madasaf1sh_0-1709921273476.png

 

 

So check back tomorrow or Monday on myo2, and see if you can see all your account details, 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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JAG1967
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Thank you so much, I won't worry then! Much appreciated!

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MI5
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@JAG1967 

I would worry.

The old accounts will be registered to an old o2 email address that you have no knowledge of and it will take much in the way of high level intervention to get access back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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h-t
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I have a similar issue, virtually impossible to talk to a human, on the two occasions I did I was unable to understand the agent.

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Oxonian
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You need to contact O2 @h-t. Unfortunately, this is a customer to customer community so we cannot access your account.

 

Given the communication difficulties that you have alluded to, I suggest that you try to message O2 on social media :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

A complete schedule of how to contact O2 is in :-

 

Guide: How to find help & contact O2

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h-t
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Virtually impossible to contact, phone seems to be administered by artificial unintelligence BOT

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Oxonian
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@h-t 

 

Did you try the social media route as suggested ? 

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Steve5424
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I have the same issue. None of my devices or the monthly amounts for the devices are showing up in my o2 either web or app. If I click upgrade now on either of them it tells me I can upgrade now with nothing to pay? So confused. Been like that for a month now since I migrated to new billing system. 

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Enlli
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@Steve5424 You are one of hundreds, if not thousands. 

Sadly, as outline you will have to deal with customer services

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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