cancel
Showing results for 
Search instead for 
Did you mean: 

Virgin Mobile to O2 loss?

Uncle_Albert
Level 2: Apprentice
  • 10 Posts
  • 4 Topics
  • 1 Solutions
Registered:

I recently had my multiple accounts moved over from Virgin Mobile but out of the 5 accounts, my O2 only shows 2 of them! I now have no visibility of my other numbers ... can someone please let me know why or what I can do to see these slight_smile 

Thanks

Message 1 of 2
241 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 12437 Posts
  • 95 Topics
  • 1152 Solutions
Registered:

Each of the accounts should have been set up with their own log in details @Uncle_Albert 

If you have not had those then you will need to contact customer services.

Call 202 or 0344 809 202 if you are on contract, or 4445 is pay as you go.

Best time to call is 8am UK time.

Alternatively you can call 0800 902 0217 using Skype for free.

Guide here Guide: A Guide to Skype

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
239 Views