Update billing adress

[Trace-Elliott]

Hi, I am trying to change my adress and I get an error message saying my bill is breing prepared so O2 can't process my request.

Can you please help?

Thank you

[Bambino]

@O2Emma Can you please assist @Trace-Elliott if possible?

[O2Emma]

Hi @Bambino I will pick this up thanks.

Hi @Trace-Elliott I will send you a private message to look into it for you.

[Trace-Elliott]

Thanks @Bambino and @O2Emma !!

[O2Emma]

Hi @O2Sarah- Can you look into this for @Trace-Elliott please.

[O2Sarah-]

Thanks for the tag @O2Emma 

@Trace-Elliott I will send you a private message so we can look into this