This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unwanted IPhone

Go to solution
Aon1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎26-08-2022 05:09

on ‎26-08-2022 05:09

I was contacted on Wednesday afternoon  by o2 and offered a 40% discount on my current plan . I accepted 

today I received a brand new iPhone 13  in post which I did not request nor want. I have an iPhone 13 already.
is this a scam ? I can see that I now have a new device plan in my o2 account . 
 

Message 1 of 2
403 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151970 Posts
  • 651 Topics
  • 28885 Solutions
Registered:

‎26-08-2022 07:53 - edited ‎26-08-2022 07:54

‎26-08-2022 07:53 - edited ‎26-08-2022 07:54

@Aon1 

It's a well known scam.
Block the number.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
391 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 151970 Posts
  • 651 Topics
  • 28885 Solutions
Registered:

‎26-08-2022 07:53 - edited ‎26-08-2022 07:54

‎26-08-2022 07:53 - edited ‎26-08-2022 07:54

@Aon1 

It's a well known scam.
Block the number.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
392 Views
0 Kudos
Top Kudoed Authors
View All
Top