Unable to redeem my 'extra'

[James71]

Have just upgraded to a sim only deal and chose Cafeyn option for my 'extra'. When I try to redeem, I'm prompted to activate the Cafeyn account through Facebook account (which I don't have) or through email and password. Presumably this is the password from my 'My O2' account as I don't yet have one for Cafeyn. I have tried several times, and I know the password is correct as I used it to access the My O2 account earlier today, but apparently it's invalid, and there's no 'forgot password' option. I'm pretty confused, to be honest!

[MI5]

@James71 

You'll need to register for a new account.

[James71]

Thanks for the reply, but what new account are you referring to? I can't see any such option when I choose 'redeem now'. I can only activate Cafeyn account through Facebook (not possible for me) or through email address and then password - but I have no idea what password, because my 'My O2' password is definitely not being accepted.

[MI5]

@James71 

https://www.cafeyn.co/uk/authentication/registration ?

[James71]

Really appreciate your help MI5. I got there eventually!

[MI5]

You're welcome