Solved: Two factor authentication My O2

AlanN · ‎28-04-2020

Hi, I have 2FA when I login to my own My O2 account, but my wife does not - How can she get 2FA started on her My O2 account?. Advice much appreciated

MI5 · ‎28-04-2020

@AlanN

Once setup in the app it will work online too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-04-2020

@AlanN

I've not looked but would imagine it's in the app settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AlanN · ‎28-04-2020

Sorry I should have said that this is when she logs in via Web browser. Doesn't use the app

MI5 · ‎28-04-2020

@AlanN

Once setup in the app it will work online too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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