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Trying to change address

JS5
Level 1: Joiner
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on ‎28-03-2022 20:35

on ‎28-03-2022 20:35

When I try to input new address it says it doesn’t recognise it and to re-enter.

Tried multiple times - it’s not a new build so shouldn’t be any issue.

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MI5
Level 94: Supreme
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on ‎28-03-2022 20:37

on ‎28-03-2022 20:37

@JS5 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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azz152
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on ‎28-03-2022 23:47

on ‎28-03-2022 23:47

i have just been trying this also, the system must be down as it didnt recognise any address, including O2 headoffice 😂

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