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Trying to add Disney+

Disney1
Level 1: Joiner
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on ‎30-03-2020 20:37

on ‎30-03-2020 20:37

I’m trying to add Disney+ as an extra but keep getting the message ‘oops, we werent able to add your extra. Please try again’ It might be because i hadnt paid my bill but i have now so whats the issue?
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Cleoriff
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‎30-03-2020 20:48 - edited ‎30-03-2020 20:49

‎30-03-2020 20:48 - edited ‎30-03-2020 20:49

@Disney1 

The offer is for new and upgrading customers only.

https://www.o2.co.uk/extras/disney-plus 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎30-03-2020 20:50

on ‎30-03-2020 20:50

@Disney1 

Once your account clears you will be able to add it for £3.99 a month (£5.99 plus £2.00 discount).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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