Trouble with o2 app?

[Be4]

I can’t access my o2 app says no longer can get in and even online I can’t get in to see my account did phone customer service but still waiting for them to fix it 

[pgn]

Persist with O2, @Be4 - you likely have been affected by a rollout that has gone south as O2 move its customer base to a new billing system. If it does not come back after 24hrs, Guide: How to find help & contact O2 will need to be used to let O2 know directly (they don't regard this user community forum as worthy of their presence, generally). Good luck!

[Be4]

@pgn yeah been on to them and still have done nothing will be contacting them again if they don’t do something it’s a nightmare 

[Oxonian]

@Be4 

If you have been using the MyO2 app, first step is to try online at https://mymobile.o2.co.uk/

Next step is to delete the app, restart your 'phone and then install the latest version of the app.

If both those steps fail, you need to contact O2. I suggest that you message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

you ideally need to remind the social media team once of twice a day until someone engages with you. 👍