My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14464 Views
  • 1 replies
  • 1 kudos

Cancel contract

Is it possible to close my contact?

Emily27 by Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

Bolt on

Hello 02 have just added on x3 8GB on data when I only asked to add one x1 gb of data is impossible to remove this error I only need 8gb

Kelsey8 by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Cancel subscription

I wish to cancel my subscription to O2. Please advise on how to do this

224 by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Stored payment card

Every time I click to remove an old payment card from stored cards on my o2, the card will appear to have removes. However, if I navigate away from that page and back again, the card I still there - same happens if I refresh. I have removed it around...

Pen5825 by Level 1: Joiner
  • 621 Views
  • 1 replies
  • 0 kudos

over charged

i have been over charged every month when i had a cap in place , would like to calculate total and get a refund

Resolved! couldn't able to change new number to old number.

Hi thereI got SIM yesterday. I activate accordingly the pepper says. But couldn't able back my old number. How can i back my old number?thank you!

Gurung by Level 1: Joiner
  • 517 Views
  • 1 replies
  • 0 kudos

Sim

Hi I’ve had an email saying I’ve been accepted for monthly sim only payments but my email as told me to sign in to my account for what’s next but there is nothing there for me to do please help

Jo95 by Level 1: Joiner
  • 535 Views
  • 3 replies
  • 0 kudos

Sim activate

Hello, I am having issues with activating my sim.ive put my new sim in however I’m not getting a signal still. I’ve tried sending a code to my temporary number but it is not in use anymore and can’t find a way to change my temporary number. I’ve trie...

Leigh90 by Level 1: Joiner
  • 963 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement sim

My husband is in hospital and he has lost his sim card for his phone. I cant see anywhere on the website to get a replacement except by calling but my husband is unable to use his phone due to his injuries. Can anyone help?

Phone account turned off

Hi I have paid my sons bill and his account isn’t back on yet

Lisa2009 by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos