My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9631 Views
  • 1 replies
  • 1 kudos

SIM card

Hi. Im in Poland now, and I can't call and no one can call to me. What's happening

96 by Level 1: Joiner
  • 673 Views
  • 6 replies
  • 0 kudos

PAC code

Hello I would like a pac code for mobile number ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

51Em by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

negative opinion in credit report

Hello, I have been with you O2 for a dozen or so years and I have never been late with payments, and Carphone Warehouse, the company that I use your services from, gave me a negative influence, which caused my credit score to drop significantly, plea...

negative by Level 1: Joiner
  • 492 Views
  • 3 replies
  • 0 kudos

Not able to log in

I’m due to pay my phone bill tomorrow but when I try to sign into my O2 account it says it send a code to my number but I’m not receiving any messages whatsoever so I can’t sign in.

Owen4 by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

I want my number back

I didn’t Pay my card (**********) and i want to Pay it But i don’t know how, the card doesn’t work anymore, i m in România [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Alberto8 by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Resolved! 02 migration issues

Is there anyone who can help on here with getting my 02 pay as you go number migrated to 02 monthly sim. Was told 4 days ago it would be done within 24 hours and every day since have been told the same. Now being told I’ve gotta wait 5-10 working day...

DanS91 by Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos

Change my address

I can’t log in you send me the code to my mobile I enter it and it just takes me back to the log in screen , I want to change my address

Ellese by Level 1: Joiner
  • 384 Views
  • 2 replies
  • 0 kudos

Resolved! Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Hi All Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?I'm interested in seeing which Extras are available but just receive a popup stating:'Something went wrong. Sorry - there's been a problem. Plea...

DexDex by Level 1: Joiner
  • 1128 Views
  • 5 replies
  • 0 kudos

end of contract

i have terminated the contract with virgin since we moved into another city and they have no coverage here. we got the confirmation from virgin that the contract ended. the contract with them came with one o2 sim , how can we cancel the sim as well ?

How can I correct my first name

You have my first name as a shortened version of my full name. How can I get this changed? Under MyO2 I can edit my name but it then wants a marriage certificate or proof of name change. Neither is relevant all I need is the name changed from, for ex...

Augusto1 by Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos