My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8715 Views
  • 1 replies
  • 1 kudos

wifi range

i have the ALCATEL POCKET HOTSPOT 4G for my home broad band with unlimited sim card data package and i am getting about 29 mbps speed from where i live postcode [removed], the issue i have is the wifi range is very poor around my house and it does no...

getyers by Level 1: Joiner
  • 577 Views
  • 6 replies
  • 0 kudos

Bill payment

I want to pay my. Bill   But I can’t acces to my account 

Ricardov by Level 1: Joiner
  • 343 Views
  • 3 replies
  • 0 kudos

My O2 app

Cannot access my account on the app. Been longer than 48 hours 

Josh1257 by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

Phone

Trying to track my order 

Sam310 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I text pac to 65075 and it wouldn’t let me get it as my account has to many numbers is there any other way to get the code ?

Callie1 by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Lost SIM but never activated it

hello i I lost my sim and I have tried to request a new one online but i never activated it and don’t know the number. My o2 login isn’t working either

Can’t log in

I can’t log into my account because I’m not using the sim the phone is registered to - therefore I cannot make payment for my outstanding bills! No alternative login option it’s ridiculous

Resolved! OVERSEAS ROAMING

HELLO - CAN YOU ADVISE ME IF MY PHONE WILL BE ABLE TO FUNCTION AS PER NORMAL WHEN I AM IN ITALY AND IF THE ANSWER IS YES ARE THERE EXTRA CHARGES

COLIN2000 by Level 1: Joiner
  • 380 Views
  • 2 replies
  • 0 kudos

Moved to USA want to cancel account - lost phone

Hi - I moved to the USA in July 2023 (I notified you by phone). I have not used my SIM all year and I have sadly lost the phone. I am paying dead money each month and want to cancel