System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

[pgn]

With so many differences between the App and Web versions of MyO2 since my O2 account was migrated to the new 360 back-end system some months back, I must ask what the plans are to get basic information visible identically, for the same account, across both versions.

As an example: MyO2 Web version "Your Bolt Ons" shows only a single 5G Access Bolt On for me:

As a Volt customer, I know there should be at least 2 more in there: Volt Data Boost and Volt Travel Inclusive.

A check of MyO2 App view "Your Bolt Ons" shows:

Many other differences that exist between the two MyO2 versions, App and Web, are generating large numbers of queries on the Forum.

• Is there a timeline by function for harmonisation of both versions of MyO2, @Dave-O2?

[Dave-O2]

Thanks for the tag @pgn 

I'll also get this fed back to the relevant team and see what i can find.

When there is an update to share i'll be back in touch 👍

[pgn]

Another one to add to the list of questions @Dave-O2:

Why does the web view of MyO2 present you with a non-existent "Alias" default upon login?

Is there a way to set it to default to the "real" account (I have blanked out my phone and "name" detail in the screenshot above.

The app drops you right into where everything lives... when it's playing ball, that is.

More discussion on this here:

https://community.o2.co.uk/t5/My-O2/What-is-your-alias-within-my-active-accounts/m-p/1704342/highlig... and elsewhere on the forum...

[madasaf1sh]

Wonder if that is something to do with the older migrations @pgn  as neither me or the wife's accounts have aliases, it just goes straight into the Lead Number on the account..

So I do wonder if they found a bug and then fixed it forward but not rolled out the fix to the accounts already migrated.... 

[pgn]

Could be, @madasaf1sh - although I was moved (relatively) late, last October or thereabouts.

I still cannot access my handset/contract history (My Documents), my Payment history, my bills earlier than last November (credit notes come in fine, but they screw up the logic O2 use to show what calls came in between billing date and the date of the credit, until the next bill sets all (reasonably) straight!).

My "Your alias" screen does show the date of my most recent upgrade, but nothing relating to what I bought (upgrade was through a reseller, not O2 direct):

On my own dropdown section, it is hit and miss:

Previous agreements (there should be at least 6!):

And then I end up in a sort of netherworld between the new and the old, with the system plaintively bemoaning about being unable to retrieve role info for "Ritchie" (who?):

It's an absolute dog's dinner, really.

[pgn]

Yet another, brilliantly-documented, snippet of how to accomplish a task, with steps for the MyO2 App and Web versions (hopefully this link takes you right to the post and not to the top of the parent Guide):

 Re: How to Lengthen Ringtime on any O2 Mobile

[jonsie]

Maybe scrap this guide now or rewrite or wait till everyone is on the 360?

mm....180 seconds? Doubt that would work tbh

[pgn]

---

@Enlli wrote:

Must ask, can you download your bills from the app? Seems to be missing on mine.

We have had a few customers asking.

---

Working this week on MyO2 App, @Enlli - VAT Invoice, several pages.

App info:

Version 24.3.19
uk.co.o2.android.myo2

Still cannot go back beyond my 360 migration date though, nor can I see any account documents: CCA, latest agreement, etc.

Slow grind the wheels of VMO2's Software and back-end Applications team 😉

[Enlli]

I've got Download Bill but it seems to attempt then fail

 

[pgn]

I got it here - once. Not working again now 😭

Ppppffffffttttt!

[pgn]

Redundant reference to QR codes in the ESIM section of MyO2, @Dave-O2 - is the humble QR now a redundant part of the SIM activation process since 360?

(At my image limit, frustratingly 😱)

So one in, one out ⚠️🤬

Certainly seems like O2 are remiss in sending out the codes these days... https://community.o2.co.uk/t5/Tech-Support/eSIM-activation/m-p/1723556/highlight/true#M48909